//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
~subject:"Informationstechnik"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Informationstechnik
Service quality
Beziehungsmarketing
25,446
Relationship marketing
25,431
Social web
20,599
Social Web
20,598
Digitalisierung
15,889
Konsumentenverhalten
15,366
Consumer behaviour
15,364
Digitization
14,132
Customer satisfaction
13,840
Kundenzufriedenheit
13,840
Dienstleistungsqualität
7,752
Online-Marketing
6,887
Internet marketing
6,784
Electronic Commerce
5,397
E-commerce
5,231
Deutschland
4,613
Germany
4,472
Markenführung
4,020
Brand management
4,018
Online-Handel
3,336
Online retailing
3,335
Innovation
3,229
Theorie
2,999
Theory
2,996
Viral marketing
2,938
Virales Marketing
2,936
Markenimage
2,809
Brand image
2,801
Marketingmanagement
2,769
Marketing management
2,735
Lieferantenmanagement
2,578
Supplier relationship management
2,576
Soziales Netzwerk
2,557
Social network
2,438
Information technology
2,382
USA
2,174
Innovationsmanagement
2,165
United States
2,160
more ...
less ...
Online availability
All
Undetermined
4,676
Free
2,011
Type of publication
All
Article
8,177
Book / Working Paper
1,992
Journal
5
Type of publication (narrower categories)
All
Article in journal
7,666
Aufsatz in Zeitschrift
7,666
Aufsatz im Buch
502
Book section
502
Graue Literatur
380
Non-commercial literature
380
Arbeitspapier
245
Working Paper
245
Hochschulschrift
205
Thesis
134
Aufsatzsammlung
124
Collection of articles of several authors
112
Sammelwerk
112
Conference paper
94
Konferenzbeitrag
94
Case study
60
Fallstudie
60
Konferenzschrift
49
Bibliografie enthalten
27
Bibliography included
27
Amtsdruckschrift
12
Government document
12
Guidebook
12
Ratgeber
12
Collection of articles written by one author
11
Sammlung
11
Conference proceedings
10
Reprint
10
Lehrbuch
9
Textbook
9
Handbook
8
Handbuch
8
Amtliche Publikation
6
Bibliografie
6
Forschungsbericht
6
Fallstudiensammlung
4
Festschrift
4
Interview
4
Einführung
3
Mehrbändiges Werk
3
more ...
less ...
Language
All
English
9,687
German
477
Russian
9
French
5
Polish
3
Spanish
3
Italian
2
Azerbaijani
1
Serbian
1
Swedish
1
more ...
less ...
Author
All
Han, Heesup
36
Mattila, Anna S.
26
Prentice, Catherine
26
Prybutok, Victor R.
23
Usman, Osly
22
Bruhn, Manfred
20
McColl-Kennedy, Janet R.
19
Sharma, Piyush
19
Gil Saura, Irene
18
Wong, IpKin Anthony
17
Shahin, Arash
16
Balaji, M. S.
15
Söderlund, Magnus
15
Bilgihan, Anil
14
Gustafsson, Anders
14
Edvardsson, Bo
13
Gong, Taeshik
13
Klaus, Philipp
13
Grégoire, Yany
12
Hammerschmidt, Maik
12
Hyun, Sunghyup Sean
12
Marimon, Frederic
12
Patterson, Paul G.
12
Quach, Sara
12
Sreejesh, S.
12
Amin, Muslim
11
Hollebeek, Linda D.
11
Jang, Soocheong
11
Torres, Edwin N.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Guchait, Priyanko
10
Hsu, Cathy H. C.
10
Kim, Woo Gon
10
Ladhari, Riadh
10
Qu, Hailin
10
Ringle, Christian M.
10
Roberts-Lombard, Mornay
10
Roy, Sanjit
10
Sparks, Beverley
10
more ...
less ...
Institution
All
IGI Global
30
World Bank Group
18
Springer Fachmedien Wiesbaden
12
World Bank
7
Nomos Verlagsgesellschaft
5
Springer-Verlag GmbH
5
Europäische Kommission / Gemeinsame Forschungsstelle
4
UNCTAD
4
Verlag Dr. Kovač
4
Books on Demand GmbH <Norderstedt>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
3
Healthcare Information and Management Systems Society
3
RWTH Aachen
3
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
3
Edward Elgar Publishing
2
Eric Cuvillier <Firma>
2
European Health Care Conference <2, 2011, Hamburg>
2
Georg-August-Universität Göttingen
2
Haufe-Lexware GmbH & Co. KG
2
ItAIS <18., 2021, Trient>
2
Jornada Internacional de Comunicación Digital <1., 2015, Medellín>
2
National Bureau of Economic Research
2
Scientific Center of Innovative Research
2
Sofijski universitet "Sv. Kliment Ochridski" / Faculty of Economics
2
Springer Gabler <Firma>
2
Technische Universität Dresden
2
Weltbank
2
ANZMAC Conference <2019, Wellington>
1
Accenture
1
Albrecht Knaus Verlag
1
Annual International Scientific Conference "Digital Transformation in Industry: Trends, Management, Strategies" <4., 2022, Jekaterinburg>
1
Annual International Scientific Conference “Digital Transformation in Industry: Trends, Management, Strategies” <3., 2021, Online>
1
Aserbaidschan / Statistika Komitäsi
1
Association of Italian Organization Studies Academics / Annual workshop <21., 2020, Mailand>
1
Australian and New Zealand Marketing Academy
1
Bandung Creative Movement International Conference on Creative Industries <7., 2020, Bandung>
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Belorusskij gosudarstvennyj universitet
1
Berliner Wissenschafts-Verlag
1
more ...
less ...
Published in...
All
International journal of hospitality management
272
Journal of retailing and consumer services
267
Journal of business research : JBR
204
The journal of services marketing
160
The service industries journal
149
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
Journal of hospitality marketing & management
110
International journal of contemporary hospitality management
108
Journal of travel and tourism marketing
99
Services marketing quarterly
97
Technological forecasting & social change : an international journal
82
Service business
78
The TQM journal : the international review of organizational improvement
78
Journal of air transport management
75
Tourism management : research, policies, practice
74
Journal of service research : JSR
71
Cogent business & management
68
International journal of quality and service sciences
62
International journal of services and operations management
62
Total quality management & business excellence
60
International journal of quality & reliability management
59
Journal of service management
57
International journal of productivity and quality management : IJPQM
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of services, economics and management
50
Asia Pacific journal of marketing and logistics
49
Managing service quality : MSQ ; an international journal
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of services and operations management : IJSOM
46
Springer eBook Collection
46
The international journal of bank marketing : IJBM
46
Journal of service research
40
Quality management journal : QMJ
40
SpringerLink / Bücher
39
Journal of Asian finance, economics and business : JAFEB
38
International journal of business information systems : IJBIS
37
Journal of strategic marketing
37
Journal of the Academy of Marketing Science
37
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of electronic marketing and retailing : IJEMR
35
more ...
less ...
Source
All
ECONIS (ZBW)
Other ZBW resources
177
RePEc
20
EconStor
10
USB Cologne (EcoSocSci)
9
BASE
5
Showing
1
-
10
of
10,174
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
5
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
6
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
9
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
10
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->