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Fighting off the big guys : comparing competitive retail services strategies in industrialized and developing world settings
Klemz, Bruce R.; Boshoff, Christo; Mazibuko, Noxolo-Eileen - In: Service business : an international journal 2 (2008) 2, pp. 127-145
Persistent link: https://www.econbiz.de/10003687534
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The effect of altruism on the spending behavior of elderly caregivers of family members with HIV/AIDS in South African townships
Klemz, Bruce R.; Boshoff, Christo; Mazibuko, Noxolo-Eileen - In: Health marketing quarterly 32 (2015) 1, pp. 81-95
Persistent link: https://www.econbiz.de/10011289336
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Differences in social and economic power : service quality implications for retailers in an emerging market
Klemz, Bruce R.; Boshoff, Christo; Mazibuko, Noxolo Eileen - In: Global journal of international business research 5 (2012) 5, pp. 1-22
Persistent link: https://www.econbiz.de/10009709826
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Services marketing decision-making
Boshoff, Christo - In: Buyer behaviour : a multi-cultural approach, (pp. 173-214). 2003
Persistent link: https://www.econbiz.de/10003303851
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A neurophysiological assessment of consumers' emotional responses to service recovery behaviors : the impact of ethnic group and gender similarity
Boshoff, Christo - In: Journal of service research : JSR 15 (2012) 4, pp. 401-413
Persistent link: https://www.econbiz.de/10009673026
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An assessment of consumers' subconscious responses to frontline employees' attractiveness in a service failure and recovery situation
Boshoff, Christo - In: South African journal of economic and management sciences 20 (2017) 1, pp. 1-13
Persistent link: https://www.econbiz.de/10011778220
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Improved scale development in marketing : an empirical illustration
Terblanche, Nic S.; Boshoff, Christo - In: International journal of market research : JMRS ; the … 50 (2008) 1, pp. 105-119
Persistent link: https://www.econbiz.de/10003714067
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The antecedents of relationship commitment in the management of relationships in business-to-business (B2B) financial services
Theron, Edwin; Terblanche, Nic S.; Boshoff, Christo - In: Journal of marketing management : MM 24 (2008) 9/10, pp. 997-1010
Persistent link: https://www.econbiz.de/10003786756
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The influence of McClelland's need satisfaction theory on employee job performance : a causal study
Arnolds, Cecil A.; Boshoff, Christo - In: Journal of African business 4 (2003) 3, pp. 55-81
Persistent link: https://www.econbiz.de/10003542837
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A cross-cultural study of the perceived benefits of a retailer loyalty scheme in Asia
Steyn, Peter; Pitt, Leyland F.; Strasheim, Arien; … - In: Journal of retailing and consumer services 17 (2010) 5, pp. 355-373
Persistent link: https://www.econbiz.de/10008654226