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Service quality
20,720
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20,697
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16,567
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16,277
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12,815
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9,139
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9,070
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8,387
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8,357
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8,085
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7,189
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6,517
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6,517
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6,040
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5,736
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5,417
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5,405
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4,500
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4,500
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4,236
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4,227
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4,061
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4,018
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3,395
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2,904
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2,895
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2,853
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2,851
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2,818
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2,688
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Pies, Ingo
376
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89
Homann, Karl
86
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80
Liu, Jin-tan
77
Li, K. T.
76
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74
McAleer, Michael
71
Siddiqui, Danish Ahmed
68
Frey, Bruno S.
67
Bakker, Arnold B.
65
Freeman, R. Edward
64
Han, Heesup
64
Chang, Chia-Lin
63
Hielscher, Stefan
62
Dur, Robert A. J.
60
Karatepe, Osman M.
58
Propper, Carol
55
Beckmann, Markus
53
Mattila, Anna S.
53
Bruhn, Manfred
52
McGee, Robert W.
52
Scherer, Andreas Georg
51
Wieland, Josef
51
Straume, Odd Rune
49
Svensson, Göran
47
Steinmann, Horst
46
Usman, Osly
46
Hanushek, Eric Alan
45
Rivkin, Steven G.
44
Yu, Zongxian
44
Chen, Tain-Jy
43
Kaptein, Muel
43
Chang, Hung-hao
42
Falk, Armin
42
Hammitt, James K.
42
Prybutok, Victor R.
41
Beschorner, Thomas
40
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40
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39
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Deutsches Netzwerk Wirtschaftsethik - EBEN Deutschland e.V.
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8
Institut für Wirtschaftsforschung Halle
8
International Bank for Reconstruction and Development
8
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Journal of business ethics : JOBE
1,805
International journal of hospitality management
924
Zi you zhong guo zhi gong ye
764
Journal of business research : JBR
594
International journal of contemporary hospitality management
449
The service industries journal
442
Journal of retailing and consumer services
404
Journal of business ethics : JBE
402
Diskussionspapier / Lehrstuhl für Wirtschaftsethik, Martin-Luther-Universität Halle-Wittenberg
322
Tourism management : research, policies, practice
315
SpringerLink / Bücher
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
297
Working paper / National Bureau of Economic Research, Inc.
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NBER working paper series
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Discussion paper series / IZA
289
The international journal of human resource management
277
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Cogent business & management
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The journal of services marketing
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Journal of hospitality marketing & management
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Journal of vocational behavior
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Journal of managerial psychology
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Economic review : issued bi-monthly
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Journal of business and psychology
192
Business ethics quarterly : the journal of the Society for Business Ethics
190
Journal of air transport management
186
Auditing : a journal of practice & theory
181
Applied economics
180
Journal of travel and tourism marketing
180
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
171
Leadership & organization development journal
165
Review of Pacific Basin financial markets and policies
158
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
154
Services marketing quarterly
151
International journal of human resource management
150
Springer eBook Collection
150
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
148
Zeitschrift für Wirtschafts- und Unternehmensethik : zfwu
148
CESifo working papers
142
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ECONIS (ZBW)
USB Cologne (EcoSocSci)
2,085
Other ZBW resources
1,876
RePEc
1,622
EconStor
510
BASE
134
OLC EcoSci
55
USB Cologne (business full texts)
46
ArchiDok
4
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1
Examination of the antecedents and the outcomes of customer incivility : a case study in the Vietnamese hospitality industry
Huan Quang Ngo
;
Bang Nguyen Viet
;
Phuc Log Nguyen
- In:
International journal of business and emerging markets …
16
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10015057268
Saved in:
2
Can an ethical situation be “not a question of ethics”?
Beck, Jeffrey A.
;
Lazer, William
;
Schmidgall, Raymond
- In:
Journal of hospitality marketing & management
19
(
2010
)
2
,
pp. 157-170
Persistent link: https://www.econbiz.de/10003974676
Saved in:
3
Exploring the influence of ethical climate on employee compassion in the hospitality industry
Zoghbi-Manrique-de-Lara, Pablo
;
Guerra-Baez, Rita
- In:
Journal of business ethics : JOBE
133
(
2016
)
3
,
pp. 605-617
Persistent link: https://www.econbiz.de/10011450881
Saved in:
4
A multilevel investigation of the link between ethical leadership behaviour and employees green behaviour in the hospitality industry
Wood, Bronwyn P.
;
Eid, Riyad
;
Agag, Gomaa
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012820016
Saved in:
5
Does job standardization increase organizational citizenship behavior?
Chen, Li-chan
;
Niu, Han-jen
;
Wang, Yau-de
;
Yang, Chyan
; …
- In:
Public personnel management
38
(
2009
)
3
,
pp. 39-49
Persistent link: https://www.econbiz.de/10003891661
Saved in:
6
Exploring the measurement of basic assumptions about guests and co-workers in the hospitality industry
Gjerald, Olga
;
Øgaard, Torvald
- In:
International journal of contemporary hospitality management
22
(
2010
)
6
,
pp. 887-909
Persistent link: https://www.econbiz.de/10008749353
Saved in:
7
Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook
;
Cho, Seonghee
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 642-662
Persistent link: https://www.econbiz.de/10013164488
Saved in:
8
Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
Saved in:
9
Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
Slåtten, Terje
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 93-109
Persistent link: https://www.econbiz.de/10009012258
Saved in:
10
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
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