Işçi, Ülfet; Kitapçi, Hakan - In: Journal of business economics and management 21 (2020) 6, pp. 1593-1609
This study explores the risk-based effects of negative electronic word-of-mouth (neWOM) perception (financial and performance risks) on electronic word-of-mouth (eWOM) credibility and purchase intention for promotion- and prevention-focused consumers. In this experimental study, a survey was...