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The breakthrough zone : harnessing consumer creativity for business innovation
Andrews, Mac; Langmaid, Roy - 2003
Persistent link: https://www.econbiz.de/10004149618
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The golden apple : how to measure value, build confidence and be your best in work & life
Aaronson, Kathy - 2006
Persistent link: https://www.econbiz.de/10004224455
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Who stole my customer?? : Winning strategies for creating and sustaining customer loyalty
Thompson, Harvey - 2004 - 1. print.
Persistent link: https://www.econbiz.de/10004501470
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Satisfaction : how every great company listens to the voice of the customer
Denove, Chris; Power, James D. - 2006
Persistent link: https://www.econbiz.de/10004508560
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The loyalty effect : the hidden force behind growth, profits, and lasting value
Reichheld, Frederick F. - 2001
Persistent link: https://www.econbiz.de/10004720452
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Passionate and profitable : why customer strategies fail and ten steps to do them right
Arussy, Lior - 2005
Persistent link: https://www.econbiz.de/10004825017
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Customer loyalty : a guide for time travellers
Robinson, Sionade; Etherington, Lyn - 2006
Persistent link: https://www.econbiz.de/10004845822
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The ultimate question : driving good profits and true growth
Reichheld, Frederick F. - 2006
Persistent link: https://www.econbiz.de/10004863318
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Handbook of customer satisfaction and loyalty measurement
Hill, Nigel; Alexander, Jim - 2006 - 3. ed.
Persistent link: https://www.econbiz.de/10004871040