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Factor influencing customer satisfaction in hospitality industry : a case of Kathmandu Valley
Sah, Rabindra Pratap - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 1, pp. 96-106
Persistent link: https://www.econbiz.de/10014493949
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An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos; Tsoukatos, Evangelos - In: Journal of transnational management : the official … 22 (2017) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10011774231
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The impact of customer satisfaction, customer experience and customer loyalty on brand power : empirical evidence from hotel industry
Nobar, Hossein Bodaghi Khajeh; Rostamzadeh, Reza - In: Journal of business economics and management 19 (2018) 2, pp. 417-430
This research aims to investigate the impact of customer satisfaction, experience, and loyalty on brand power in the …. The research results showed that customer expectation has the most impact on customer satisfaction with path coefficient … study helps to understand that customer satisfaction and customer expectations are positive drivers of customer loyalty …
Persistent link: https://www.econbiz.de/10012174845
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The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar; Berenguer Contrí, Gloria; … - In: Tourism management : research, policies, practice 75 (2019), pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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The role of hotel customer : employee bond in generating positive customer behavioral outcomes
Uslu, Abdullah; Caber, Meltem - In: Tourism analysis : an interdisciplinary tourism & … 27 (2022) 3, pp. 299-315
Persistent link: https://www.econbiz.de/10013546102
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Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
El-Adly, Mohammed Ismail - In: Journal of retailing and consumer services 50 (2019), pp. 322-332
Persistent link: https://www.econbiz.de/10012114173
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The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo - In: Journal of retailing and consumer services 36 (2017), pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
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Corporate image as an enabler of customer retention
Leong, Vai Shiem; Diyana Maslina Hj Ahady; Nazlida Muhamad - In: International journal of quality and service sciences 14 (2022) 3, pp. 486-503
Persistent link: https://www.econbiz.de/10013361627
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Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.; Sánchez-Fernández, Raquel; … - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 7, pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412