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Artificial intelligence
Consumer behaviour
32
Service quality
28
Dienstleistungsqualität
27
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26
Konsumentenverhalten
25
Emotion
20
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20
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17
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14
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12
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Wirtz, Jochen
13
Kunz, Werner H.
5
Mariani, Marcello M.
3
Paluch, Stefanie
2
Pitardi, Valentina
2
Alamanos, Eleftherios
1
Allen, David G.
1
Cham Tat Huei
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Dennis, Charles
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Dwivedi, Yogesh Kumar
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Eugene Cheng-xi Aw
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Fang, Xiang
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Foroudi, Pantea
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Hashemi, Novin
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Kacprzak, Agnieszka
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Kim, Hyunsu
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Kowalkowski, Christian
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Letheren, Kate
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Liu, Jonathan
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Liu, Mengqiao
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Min, Hanyi
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Journal of business research : JBR
2
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
European journal of marketing
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
Italian journal of marketing : ITJM
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Journal of research in interactive marketing : interactive marketing and computer-mediated communication
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Journal of service management
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Journal of service theory and practice
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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Personnel psychology : a journal of applied research
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ECONIS (ZBW)
14
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1
Wisdom from the crowd : can recommender systems predict employee turnover and its destinations?
Min, Hanyi
;
Yang, Baojiang
;
Allen, David G.
;
Grandey, Alicia
- In:
Personnel psychology : a journal of applied research
77
(
2024
)
2
,
pp. 475-496
Persistent link: https://www.econbiz.de/10014535978
Saved in:
2
Organizational ambidexterity : cost-effective service excellence, service robots, and artificial intelligence
Wirtz, Jochen
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-9
Persistent link: https://www.econbiz.de/10012290782
Saved in:
3
AI in marketing, consumer research and psychology : a systematic literature review and research agenda
Mariani, Marcello M.
;
Perez-Vega, Rodrigo
;
Wirtz, Jochen
- In:
Psychology & marketing
39
(
2022
)
4
,
pp. 755-776
Persistent link: https://www.econbiz.de/10013165434
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
Artificial intelligence in marketing : topic modeling, scientometric analysis, and research agenda
Mustak, Mekhail
;
Salminen, Joni
;
Plé, Loïc
;
Wirtz, Jochen
- In:
Journal of business research : JBR
124
(
2021
),
pp. 389-404
Persistent link: https://www.econbiz.de/10012493900
Saved in:
6
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
7
A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management research
Mariani, Marcello M.
;
Wirtz, Jochen
- In:
International journal of contemporary hospitality management
35
(
2023
)
8
,
pp. 2929-2943
Persistent link: https://www.econbiz.de/10014314892
Saved in:
8
How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen
;
Pitardi, Valentina
- In:
Italian journal of marketing : ITJM
2023
(
2023
)
3
,
pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
Saved in:
9
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
10
Corporate digital responsibility (CDR) in the age of AI : implications for interactive marketing
Kunz, Werner H.
;
Wirtz, Jochen
- In:
Journal of research in interactive marketing : …
18
(
2024
)
1
,
pp. 31-37
Persistent link: https://www.econbiz.de/10014475060
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