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The relationship continuity model and customer loyalty in the banking industry : a case study of the maskan bank of Iran

Faryabi, Mohammad; Sadeghzadeh, Kousar; Zakeri, Abdolnaser - In: Journal of relationship marketing : innovations & … 14 (2015) 1, pp. 37-52

Persistent link: https://www.econbiz.de/10011289287

Customer satisfaction and loyalty : a case study from the banking sector

Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23

Persistent link: https://www.econbiz.de/10010345391

Corporate reputation and customer loyalty as the measures of competitive enterprise position : empirical analyses on the example of Polish banking sector

Szwajca, Danuta - In: Oeconomia Copernicana 7 (2016) 1, pp. 91-106

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Customer loyalty to Islamic banks : evidence from Indonesia

Fianto, Bayu Arie; Gan, Christopher; Widiastuti, Tika; … - In: Cogent business & management 7 (2020) 1, pp. 1-27

This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 respondents from two cities of East Java Indonesia have been used to determine the factors of customer loyalty of...

Persistent link: https://www.econbiz.de/10012655131

Service convenience, customer satisfaction, and customer loyalty : study of Indian commercial banks

Kaura, Vinita - In: Journal of global marketing 26 (2013) 1, pp. 18-27

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Designing and validating customer loyalty construct for the banking sector (evidence from Pakistan)

Saif, Naveed; Khan, Muhammad Tahir; Khan, Irfan Ullah; … - In: International journal of business excellence : IJBEX 28 (2022) 3, pp. 397-418

Persistent link: https://www.econbiz.de/10014234695

The mediating role of technology innovation in the relationship between customer relationship management and customer loyalty, a case of Kuwaiti banking industry

Aldaihani, Faraj Mazyed Faraj; Ali, Noor Azman Bin - In: International journal of business innovation and … 30 (2023) 2, pp. 218-239

Persistent link: https://www.econbiz.de/10014293963

Relationship marketing and customer loyalty in Nepalese commercial banks

Bhandari, Bhoj Raj - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 4, pp. 70-79

Persistent link: https://www.econbiz.de/10014494135

Examining the interconnections between e-crm, customer experience, customer satisfaction and customer loyalty : a mediation approach

Mokha, Anupreet Kaur; Surya, Pushpender Kumar - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10014306945

Moderating role of customer empowerment on the relationship between CRM approaches and customer loyalty in banking industry of Kuwait

Aldaihani, Faraj Mazyed Faraj - In: International journal of business excellence : IJBEX 33 (2024) 3, pp. 341-371

Persistent link: https://www.econbiz.de/10015062123

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