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Anlysis of service quality gap...
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1
Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand,
India
Singh, Saurabh
;
Kamal, Raj
;
Kumar, Devendra
- In:
International journal of financial services management …
8
(
2015
)
2
,
pp. 163-178
Persistent link: https://www.econbiz.de/10011547601
Saved in:
2
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
3
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian
bank
settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
4
An empirical study of customer satisfaction towards
bank
payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
5
Service quality and customers' complaining behavior : a study of the Indian banking sector
Choudhury, Koushiki
- In:
Services marketing quarterly
35
(
2014
)
2
,
pp. 123-137
Persistent link: https://www.econbiz.de/10010363988
Saved in:
6
A structural compendium on service quality and customer satisfaction : a survey of banks in
India
Potluri, Rajasekhara Mouly
;
Angati, Srinivas Rao
; …
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 12-28
Persistent link: https://www.econbiz.de/10011455820
Saved in:
7
The development and application of information system driven value creation in Indian financial services sector
Harold, Lawrence
;
Thenmozhi, M.
- In:
International journal of business information systems : …
17
(
2014
)
2
,
pp. 198-220
Persistent link: https://www.econbiz.de/10010478605
Saved in:
8
Service quality of Indian banks : a fuzzy inference system approach
Sreekumar
;
Mahapatra, Sabita
;
Mahapatra, Siba Sankar
- In:
Asian Academy of Management journal : AAMJ
20
(
2015
)
2
,
pp. 59-80
Persistent link: https://www.econbiz.de/10011493202
Saved in:
9
Service quality dimensions : an empirical investigation of commercial banks in
India
using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
10
Strategic grouping of Indian Public Sector Banks (PSBS) : service quality and financial performance
Paul, Purnendu
;
Bose, S. K.
;
Roy, Supriyo
;
Dhalla, R. S.
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 898-920
Persistent link: https://www.econbiz.de/10012513934
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