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Exploring E-CRM in Indian banking sector

Sharma, Ridhima; Shastri, Siddharth; Rathore, Jitendra Singh - In: International journal of public sector performance … 6 (2020) 5, pp. 653-663

Persistent link: https://www.econbiz.de/10012516848

Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience

Agrawal, Vivek; Seth, Nitin; Seth, Dinesh; Tripathi, Vikas - In: International journal of business information systems : … 32 (2019) 4, pp. 489-506

Persistent link: https://www.econbiz.de/10012159053

E-retailing by banks : e-service quality and its importance to customer satisfaction

Herington, Carmel; Weaven, Scott - In: European journal of marketing : EJM 43 (2009) 9/10, pp. 1220-1231

Persistent link: https://www.econbiz.de/10009525798

Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana

Chiguvi, Douglas - 2023

Persistent link: https://www.econbiz.de/10014281693

Electronic customer relationship management (E-CRM), customer experience and customer satisfaction : evidence from the banking industry

Surya, Pushpender Kumar; Mokha, Anupreet Kaur; … - In: Benchmarking : an international journal 29 (2022) 2, pp. 551-572

Persistent link: https://www.econbiz.de/10013040883

The effect of e-finance service quality on bank customers' fintech e-loyalty : evidence from Ethiopia

Jerene, Wondwossen; Sharma, Dhiraj - In: International journal of e-business research : an … 16 (2020) 2, pp. 69-83

Persistent link: https://www.econbiz.de/10012302682

The role of switching cost in the e-service recovery framework among banking customers

Jose, Ajay; Mathew, Sonia; Rejikumar G.; Chacko, Dony Peter - In: International journal of quality and service sciences 14 (2022) 1, pp. 86-109

Persistent link: https://www.econbiz.de/10012884465

A Study on the Impact of e-Service Quality on User Satisfaction in the Online Banking Sector

Dabas, Richa - 2019

This paper deals with studying the factors that are associated with e-service quality as derived from the review of literature and then, assessing the impact of these factors on the satisfaction level of the users of online banking services in Delhi and National Capital Region. The users in this...

Persistent link: https://www.econbiz.de/10012863675

The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19

Alarifi, Areej Abdulrahman; Husain, Khalid Sami - In: International journal of quality & reliability management 40 (2023) 2, pp. 496-516

Persistent link: https://www.econbiz.de/10013535697

An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches

Nhu Ty Nguyen; Tran Thanh Tuyen; Wang, Chia Nan - In: International journal of economics and finance 6 (2014) 5, pp. 170-181

Persistent link: https://www.econbiz.de/10010363486

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