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Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
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Measuring Internet banking service quality : an empirical evidence
Mir, Rouf Ahmad; Rameez, Raja; Tahir, Nida - In: The TQM journal : the international review of … 35 (2023) 2, pp. 492-518
Persistent link: https://www.econbiz.de/10014321221
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From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive
Ali, Liaqat; Kaur, Simran Jit - In: Journal for global business advancement : JGBA 15 (2022) 4, pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
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Customer satisfaction towards ATM services : a case study of State Bank of India in Nadia District, West Bengal
Roy, Swapan Kumar; Roy, Suhas - In: Mudra : journal of finance and accounting 2 (2015) 1, pp. 100-114
Persistent link: https://www.econbiz.de/10011506894
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Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd - In: International journal of services and operations management 15 (2013) 3, pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
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An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen; Tran Thanh Tuyen; Wang, Chia Nan - In: International journal of economics and finance 6 (2014) 5, pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
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Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.; Rast, Rebecca; Schaefer, Allen D.; … - In: Services marketing quarterly 43 (2022) 2, pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
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Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks
Kumbhar, Vijay M. - 2012
The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
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Finding service quality dimensions and measuring service quality gaps : a study on service quality of Indian banks
Ghosh, Saugat; Chakraborty, Shuvendu - In: Mudra : journal of finance and accounting 7 (2020) 2, pp. 89-104
Persistent link: https://www.econbiz.de/10012502394
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Measuring service fairness and its impact on service quality and satisfaction : a study of Indian banking services
Bhatt, Kedar - In: Journal of financial services marketing : JFSM 25 (2020) 1/2, pp. 35-44
Persistent link: https://www.econbiz.de/10012298253