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Comprehension of relationship quality in the retail environment
Vesel, Patrick; Zabkar, Vesna - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 213-235
Persistent link: https://www.econbiz.de/10003980777
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Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program
Vesel, Patrick; Zabkar, Vesna - In: Journal of retailing and consumer services 16 (2009) 5, pp. 396-406
Persistent link: https://www.econbiz.de/10003875627
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Customer relationship management : open agenda for hotel companies in CEE
Kolar, Tomaz; Zabkar, Vesna; Dmitrovič, Tanja - In: Proceedings of the 17th Annual Conference on Marketing …, (pp. 219-230). 2009
Persistent link: https://www.econbiz.de/10009499903
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The external effect of marketing accountability in business relationships : exploring the role of customer perceived value
Arlanagic-Kalajdzic, Maja; Zabkar, Vesna - In: Industrial marketing management : the international … 46 (2015), pp. 83-97
Persistent link: https://www.econbiz.de/10011286975
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Relationship quality evaluation in retailers' relationships with consumers
Vesel, Patrick; Zabkar, Vesna - In: European journal of marketing : EJM 44 (2010) 9/10, pp. 1334-1365
Persistent link: https://www.econbiz.de/10008661725