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~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Service quality
21,439
Dienstleistungsqualität
20,522
Customer satisfaction
15,261
Kundenzufriedenheit
13,606
Consumer behaviour
7,166
Konsumentenverhalten
6,965
Relationship marketing
6,784
Systemtheorie
2,985
Qualitätsmanagement
2,797
Quality management
2,753
Wirtschaftsprüfung
2,458
Financial audit
2,455
Systems theory
2,290
Theorie
2,194
Theory
2,168
Krankenhaus
1,890
Hospital
1,883
USA
1,808
United States
1,775
Health care
1,610
Deutschland
1,572
Gesundheitsversorgung
1,571
Germany
1,531
Customer service
1,470
Kundenservice
1,367
Gesundheitswesen
1,292
Product quality
1,276
Health care system
1,271
customer satisfaction
1,267
Produktqualität
1,256
Online retailing
1,250
Online-Handel
1,250
service quality
1,170
Job satisfaction
1,169
Arbeitszufriedenheit
1,165
Satisfaction
1,163
Dienstleistungssektor
1,147
Service industry
1,145
Electronic Commerce
1,068
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Undetermined
2,934
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1,062
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Article
5,530
Book / Working Paper
1,185
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3
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Article in journal
5,147
Aufsatz in Zeitschrift
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Aufsatz im Buch
374
Book section
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Hochschulschrift
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Thesis
196
Graue Literatur
151
Non-commercial literature
151
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96
Arbeitspapier
93
Collection of articles of several authors
58
Sammelwerk
58
Conference paper
49
Konferenzbeitrag
49
Case study
47
Fallstudie
47
Aufsatzsammlung
46
Bibliografie enthalten
34
Bibliography included
34
Guidebook
21
Ratgeber
21
Lehrbuch
12
Textbook
12
Reprint
11
Handbook
9
Handbuch
9
Konferenzschrift
6
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4
Conference proceedings
4
Sammlung
4
Fallstudiensammlung
3
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2
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2
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2
Elektronischer Datenträger als Beilage
2
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2
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2
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English
6,096
German
621
French
3
Italian
2
Danish
1
Swedish
1
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Han, Heesup
35
Bruhn, Manfred
30
Homburg, Christian
29
Mattila, Anna S.
24
Prentice, Catherine
22
Gil Saura, Irene
21
Svensson, Göran
19
Klaus, Philipp
17
Gustafsson, Anders
16
Mittal, Vikas
16
Aksoy, Lerzan
15
Hyun, Sunghyup Sean
15
McColl-Kennedy, Janet R.
15
Rather, Raouf Ahmad
15
Stock-Homburg, Ruth
15
Usman, Osly
15
Wieseke, Jan
15
Stauss, Bernd
14
Evanschitzky, Heiner
13
Hollebeek, Linda D.
13
Kim, Wansoo
13
Wong, IpKin Anthony
13
Balaji, M. S.
12
Bilgihan, Anil
12
Gong, Taeshik
12
Keiningham, Timothy
12
Loureiro, Sandra Maria Correia
12
Park, Jungkun
12
Quach, Sara
12
Barnes, Donald C.
11
Bauer, Hans H.
11
Blut, Markus
11
Georgi, Dominik
11
Khan, Imran
11
Töpfer, Armin
11
Verhoef, Peter C.
11
Ahn, Jiseon
10
Bang, Nguyen
10
Grégoire, Yany
10
Huber, Frank
10
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Springer Fachmedien Wiesbaden
5
De Gruyter Oldenbourg
2
European Health Care Conference <2, 2011, Hamburg>
2
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Freie Universität Berlin
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Shaker Verlag
1
Svenska Handelshögskolan <Helsinki>
1
Tartu Ülikool
1
Technische Universität Dresden
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Rostock
1
Verband Deutscher Maschinen- und Anlagenbau
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
304
Journal of business research : JBR
176
International journal of hospitality management
168
The journal of services marketing
137
The service industries journal
102
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
73
International journal of contemporary hospitality management
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of service research : JSR
63
Services marketing quarterly
59
Service business
57
Tourism management : research, policies, practice
56
Cogent business & management
54
Journal of service management
50
Industrial marketing management : the international journal for industrial and high-tech firms
49
Journal of strategic marketing
46
Asia Pacific journal of marketing and logistics
43
The international journal of bank marketing : IJBM
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
The TQM journal : the international review of organizational improvement
41
The journal of business & industrial marketing
41
Journal of the Academy of Marketing Science
40
Psychology & marketing
36
Journal of service research
35
International journal of electronic customer relationship management : IJECRM
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
SpringerLink / Bücher
30
International journal of quality and service sciences
29
Total quality management & business excellence
29
European journal of marketing : EJM
28
Journal of marketing
27
Journal of retailing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
Journal of air transport management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
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Source
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ECONIS (ZBW)
6,714
EconStor
3
USB Cologne (EcoSocSci)
1
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1
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
2
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
3
The behavioral consequences of service quality : an empirical study in the Chinese retail pharmacy industry
Chen, Yuwen
;
Fu, Frank Q.
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 14-30
Persistent link: https://www.econbiz.de/10011289348
Saved in:
4
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
5
Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar
;
Srivastava, Medha
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
Saved in:
6
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
7
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
Saved in:
8
The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable
Lin, Wen-Bao
;
Ku, Tsung-Yu
- In:
International journal of electronic business
12
(
2015
)
3
,
pp. 215-241
Persistent link: https://www.econbiz.de/10011538213
Saved in:
9
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
10
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
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