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~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Customer satisfaction
15,261
Kundenzufriedenheit
13,605
Consumer behaviour
6,420
Service quality
6,371
Dienstleistungsqualität
6,165
Konsumentenverhalten
6,136
Relationship marketing
5,481
Consumer attitudes
1,786
Verbrauchereinstellung
1,424
customer satisfaction
1,267
Satisfaction
1,093
Customer service
1,048
Online retailing
1,046
Online-Handel
1,046
Job satisfaction
1,006
Arbeitszufriedenheit
1,005
Kundenservice
988
Qualitätsmanagement
922
Holiday behaviour
912
Urlaubsverhalten
912
Quality management
897
Electronic Commerce
827
Emotion
815
E-commerce
809
Beschwerdemanagement
774
Complaint management
774
Confidence
732
Vertrauen
732
Brand image
710
Tourism
703
Markenimage
696
Retail trade
693
Brand management
688
Einzelhandel
683
Tourismus
676
Markenführung
669
Verbraucherzufriedenheit
660
Hotel industry
657
Hotellerie
653
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2,459
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923
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4,504
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921
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3
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65
Conference paper
42
Konferenzbeitrag
42
Collection of articles of several authors
37
Sammelwerk
37
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33
Case study
32
Fallstudie
32
Guidebook
18
Ratgeber
18
Bibliografie enthalten
12
Bibliography included
12
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8
Handbuch
8
Lehrbuch
5
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5
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3
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2
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English
5,014
German
413
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1
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1
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Han, Heesup
33
Homburg, Christian
26
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Gustafsson, Anders
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Hyun, Sunghyup Sean
13
Stock-Homburg, Ruth
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Wieseke, Jan
12
Balaji, M. S.
11
Bruhn, Manfred
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Töpfer, Armin
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
McColl-Kennedy, Janet R.
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Huber, Frank
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
Ringle, Christian M.
9
Roberts-Lombard, Mornay
9
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Springer Fachmedien Wiesbaden
5
De Gruyter Oldenbourg
2
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Tartu Ülikool
1
Technische Universität Dresden
1
Universität Rostock
1
Verband Deutscher Maschinen- und Anlagenbau
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Westfälische Wilhelms-Universität Münster
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
260
Journal of business research : JBR
144
International journal of hospitality management
137
The journal of services marketing
109
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
48
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Asia Pacific journal of marketing and logistics
40
Journal of service management
40
Journal of strategic marketing
40
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
23
Journal of retailing
22
SpringerLink / Bücher
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
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ECONIS (ZBW)
5,425
EconStor
2
USB Cologne (EcoSocSci)
1
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1
Antecedents of store loyalty among Chinese customers
Chu, Yun
;
Vásquez Párraga, Arturo
;
Ma, Jianyu
- In:
International journal of business
23
(
2018
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
Saved in:
2
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
3
The impact of customer awareness of manufacturer name disclosure on retail brand attitudes and loyalty in Korea
Cho, Young Sang
;
Rha, Hye-Su
;
Burt, Steven
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 128-137
Persistent link: https://www.econbiz.de/10010468488
Saved in:
4
Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan
;
Mostafa Rasoolimanesh, S.
;
Gamage, …
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012585666
Saved in:
5
Understanding customers' usage behavior towards online banking services : an integrated risk-benefit framework
Kaur, Simarpreet
;
Arora, Sangeeta
- In:
Journal of financial services marketing
28
(
2023
)
1
,
pp. 74-98
Persistent link: https://www.econbiz.de/10014251403
Saved in:
6
Negative customer engagement behavior intention in higher education under the lens of theory of planned behavior : a structural equation model
Pham Thi Kim Thanh
;
Vu Tri Dung
;
Dinh Viet Hung
- In:
VNU journal of economics and business
2
(
2022
)
4
,
pp. 69-82
Persistent link: https://www.econbiz.de/10013499644
Saved in:
7
Service guarantees in an e-commerce platform : proposition of a framework based on customers' expectations, negative experiences and behavioural responses
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
Asia-Pacific journal of business administration
15
(
2023
)
2
,
pp. 225-244
Persistent link: https://www.econbiz.de/10014313710
Saved in:
8
Analysis of the elements of the theory of flow and perceived value and their influence in craft beer consumer loyalty
Guerra-Tamez, Cristobal Rodolfo
;
Dávila-Aguirre, Mario …
- In:
Journal of international food & agribusiness marketing
33
(
2021
)
5
,
pp. 487-517
Persistent link: https://www.econbiz.de/10012695112
Saved in:
9
Relationship Quality and the Theory of Planned Behavior models of behavioral intentions and purchase behavior
De Cannière, Marie Hélène
;
Pelsmacker, Patrick de
; …
- In:
Journal of business research : JBR
62
(
2009
)
1
,
pp. 82-92
Persistent link: https://www.econbiz.de/10003915846
Saved in:
10
Exploring consumers' attitude towards relationship marketing
Jones, Michael A.
;
Reynolds, Kristy E.
;
Arnold, Mark J.
; …
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 188-199
Persistent link: https://www.econbiz.de/10011309001
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