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Antecedents of store loyalty among Chinese customers
Chu, Yun; Vásquez Párraga, Arturo; Ma, Jianyu - In: International journal of business 23 (2018) 2, pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
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A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 54 (2016) 10, pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
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The impact of customer awareness of manufacturer name disclosure on retail brand attitudes and loyalty in Korea
Cho, Young Sang; Rha, Hye-Su; Burt, Steven - In: Journal of retailing and consumer services 22 (2015), pp. 128-137
Persistent link: https://www.econbiz.de/10010468488
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Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan; Mostafa Rasoolimanesh, S.; Gamage, … - In: International journal of hospitality management 96 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012585666
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Understanding customers' usage behavior towards online banking services : an integrated risk-benefit framework
Kaur, Simarpreet; Arora, Sangeeta - In: Journal of financial services marketing 28 (2023) 1, pp. 74-98
Persistent link: https://www.econbiz.de/10014251403
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Negative customer engagement behavior intention in higher education under the lens of theory of planned behavior : a structural equation model
Pham Thi Kim Thanh; Vu Tri Dung; Dinh Viet Hung - In: VNU journal of economics and business 2 (2022) 4, pp. 69-82
Persistent link: https://www.econbiz.de/10013499644
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Service guarantees in an e-commerce platform : proposition of a framework based on customers' expectations, negative experiences and behavioural responses
Oliveira, Alessandro Silva de; Souki, Gustavo Quiroga; … - In: Asia-Pacific journal of business administration 15 (2023) 2, pp. 225-244
Persistent link: https://www.econbiz.de/10014313710
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Analysis of the elements of the theory of flow and perceived value and their influence in craft beer consumer loyalty
Guerra-Tamez, Cristobal Rodolfo; Dávila-Aguirre, Mario … - In: Journal of international food & agribusiness marketing 33 (2021) 5, pp. 487-517
Persistent link: https://www.econbiz.de/10012695112
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Relationship Quality and the Theory of Planned Behavior models of behavioral intentions and purchase behavior
De Cannière, Marie Hélène; Pelsmacker, Patrick de; … - In: Journal of business research : JBR 62 (2009) 1, pp. 82-92
Persistent link: https://www.econbiz.de/10003915846
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Exploring consumers' attitude towards relationship marketing
Jones, Michael A.; Reynolds, Kristy E.; Arnold, Mark J.; … - In: The journal of services marketing 29 (2015) 3, pp. 188-199
Persistent link: https://www.econbiz.de/10011309001