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China
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330,547
United States
291,952
Theorie
46,342
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45,646
Service quality
21,822
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21,071
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7,657
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7,417
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7,284
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7,283
Kanada
7,261
Customer satisfaction
7,093
Wirkungsanalyse
6,951
Kundenzufriedenheit
6,893
Impact assessment
6,755
Canada
6,746
Reputation
6,096
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6,039
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5,730
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5,607
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Dorn, David
36
Hanson, Gordon H.
36
Autor, David H.
35
Feenstra, Robert C.
32
Morrison, Wayne M.
31
Zhang, ZhongXiang
23
Gern, Klaus-Jürgen
21
Kooths, Stefan
21
Whalley, John
21
Manova, Kalina
19
Schott, Peter K.
19
Stolzenburg, Ulrich
19
Bloom, Nicholas
18
Bown, Chad P.
18
Yu, Zhihong
18
Fan, Haichao
17
McKinnon, Ronald I.
17
Funke, Michael
16
Yu, Miaojie
16
Fung, Kwok-chiu
15
Labonte, Marc
15
Caporale, Guglielmo Maria
14
Evenett, Simon J.
14
Hauber, Philipp
14
Xing, Yuqing
14
Amiti, Mary
13
Lau, Lawrence J.
13
Pierce, Justin R.
13
Burdekin, Richard C. K.
12
Schnabl, Gunther
12
Acemoglu, Daron
11
Aizenman, Joshua
11
Bahmani-Oskooee, Mohsen
11
Kataria, Mitesh
11
Kotlikoff, Laurence J.
11
Lampi, Elina
11
Sun, Stephen Teng
11
Van Reenen, John
11
Woo, Wing Thye
11
Carraro, Carlo
10
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National Bureau of Economic Research
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Stiftung Wissenschaft und Politik
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World Trade Organization
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11
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
9
Institute of Developing Economies, Japan External Trade Organization (JETRO)
8
USA / Congress / House of Representatives / Committee on Ways and Means / Committee on Ways and Means / Subcommittee on Trade
8
Brookings Institution
7
Council on Foreign Relations
7
Springer Fachmedien Wiesbaden
7
Edward Elgar Publishing
6
USA / Congress / Senate / Committee on Finance
6
USA / Congress / Senate / Committee on Foreign Relations
6
USA / General Accounting Office
6
Arbeitskreis Konjunktur des IWH
5
Center for Strategic and International Studies
5
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EcoMod Network
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Fondazione ENI Enrico Mattei (FEEM)
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4
Institute of Southeast Asian Studies
4
Nomos Verlagsgesellschaft
4
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Bertelsmann Stiftung
3
Campus Verlag
3
Center for China and Globalization
3
Dae oe gyeong je jeong chaeg yeon gu won
3
Department of Economics, University of Pennsylvania
3
German Institute of Development and Sustainability
3
International Labour Organization (ILO), United Nations
3
National Defense Research Institute <Santa Monica, Calif.>
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PapyRossa-Verlags-GmbH und Co. KG <Köln>
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Peterson Institute for International Economics
3
Princeton University Press
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USA / Congress / Senate / Committee on Banking, Housing and Urban Affairs
3
USA / Special Subcommittee on US Trade with China
3
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Working paper / National Bureau of Economic Research, Inc.
101
NBER working paper series
62
China economic review : an international journal
39
Asian economic papers
31
Working paper
31
Finance research letters
26
CESifo working papers
25
Journal of business research : JBR
25
Journal of Asian economics
24
NBER Working Paper
24
Economic modelling
23
Applied economics
22
Applied economics letters
22
China & world economy
22
International review of economics & finance : IREF
22
USITC publication / US International Trade Commission
22
SpringerLink / Bücher
21
Discussion paper / Centre for Economic Policy Research
20
Journal of world trade : law, economic policy, public policy
19
The Chinese economy
19
Trade between the United States and China, the successor states to the former Soviet Union, ant other title IV countries : quarterly report to the Congress and the Trade Policy Committee
19
Discussion paper series / IZA
18
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
18
The world economy : the leading journal on international economic relations
18
Journal of business ethics : JOBE
17
Journal of international consumer marketing
17
SWP-Aktuell
17
Springer eBook Collection
17
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets
16
International journal of contemporary hospitality management
15
Pacific-Basin finance journal
15
International journal of hospitality management
14
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
14
Energy economics
13
Journal of international economic law
13
Review of international economics
13
Thunderbird international business review
13
Journal of travel and tourism marketing
12
The China business review : the magazine of the US-China Business Council
12
BOFIT discussion papers
11
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ECONIS (ZBW)
5,272
EconStor
154
RePEc
138
USB Cologne (EcoSocSci)
61
Other ZBW resources
38
BASE
4
ArchiDok
2
OLC EcoSci
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date (oldest first)
1
Consumer responses to service failures : a resource preference model of cultural influences
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international marketing
16
(
2008
)
1
,
pp. 72-97
Persistent link: https://www.econbiz.de/10003771400
Saved in:
2
Passenger complaints under irregualr airline conditions : cross-culture study
Kim, Yu-kyoung
;
Lee, Hyung-ryong
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 350-353
Persistent link: https://www.econbiz.de/10003989135
Saved in:
3
The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Suh, Munshik
;
Greene, Henry
;
Rho, Taeseok
;
Qi, Qin
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009778530
Saved in:
4
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
5
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
6
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
7
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
8
Customer satisfaction antecedents within service recovery context : evidences from "Big 4" banks in China
Li-hua, Yang
- In:
Nankai business review international
3
(
2012
)
3
,
pp. 284-301
Persistent link: https://www.econbiz.de/10009665305
Saved in:
9
Customer satisfaction and service quality in the Chinese airline industry
Chow, Clement Kong-wing
- In:
Journal of air transport management
35
(
2014
),
pp. 102-107
Persistent link: https://www.econbiz.de/10010246661
Saved in:
10
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
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