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Consumer behaviour
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Han, Heesup
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16
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RWTH Aachen
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Springer Fachmedien Wiesbaden
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University of Madras / Department of Commerce
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Centre for Research in Economic Development and International Trade (CREDIT), School of Economics
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Journal of retailing and consumer services
325
International journal of hospitality management
199
Journal of business research : JBR
152
The journal of services marketing
101
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
Cogent business & management
81
International journal of contemporary hospitality management
77
Services marketing quarterly
58
Tourism management : research, policies, practice
58
The international journal of bank marketing : IJBM
56
The service industries journal
52
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
43
Journal of strategic marketing
41
Service business
41
Journal of service management
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of service research : JSR
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Tourism management perspectives : TMP
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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European journal of marketing : EJM
34
Journal of Islamic marketing
33
Journal of Services Marketing
32
The international review of retail, distribution and consumer research
31
International journal of bank marketing
29
Journal of Asian finance, economics and business : JAFEB
28
The TQM journal : the international review of organizational improvement
28
International journal of consumer studies
27
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of business excellence : IJBEX
26
International journal of business information systems : IJBIS
26
International journal of services, economics and management
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Journal of air transport management
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of the Academy of Marketing Science
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Total quality management & business excellence
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ECONIS (ZBW)
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Other ZBW resources
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BASE
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RePEc
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EconStor
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1
Customer relationship management and customer retention : evidence from a
bank
in
Ghana
Famiyeh, Samuel
;
Ahafianyo, Jasper Tetteh
;
Benneh, Bridget
- In:
International journal of electronic finance : IJEF
8
(
2014/2015
)
2/3/4
,
pp. 202-217
Persistent link: https://www.econbiz.de/10011525335
Saved in:
2
Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Narteh, Bedman
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 90-108
Persistent link: https://www.econbiz.de/10011560499
Saved in:
3
Electronic banking service quality : perception of customers in the Greater Accra Region of
Ghana
Tetteh, Joseph Emmanuel
- In:
Journal of internet commerce
21
(
2022
)
1
,
pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
Saved in:
4
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
5
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
6
Exploring the relationship between customer satisfaction and loyalty in the mobile telecommunication industry in
Ghana
Bamfo, Bylon Abeeku
- In:
Indian journal of economics & business : IJEB
8
(
2009
)
2
,
pp. 299-311
Persistent link: https://www.econbiz.de/10003940460
Saved in:
7
Factors influencing real estate agents selection : a survey of real estate customers in Kumasi Metropolis,
Ghana
Owusu, Alfred
;
Badu, Anthony Kofi
;
Mensah, Nicholas Oppong
- In:
Journal of investment and management : JIM
4
(
2015
)
2
,
pp. 68-72
Persistent link: https://www.econbiz.de/10011391523
Saved in:
8
Implicit and explicit loyalty : the role of satisfaction, trust and brand image in mobile telecommunication industry
Yeboah-Asiamah, Eric
;
Nimako, Simon Gyasi
;
Quaye, Daniel M.
- In:
International journal of business and emerging markets …
8
(
2016
)
1
,
pp. 94-115
Persistent link: https://www.econbiz.de/10011565211
Saved in:
9
"I just like this e-retailer" : understanding online consumers repurchase intention from relationship quality perspective
Antwi, Samuel
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012581905
Saved in:
10
Negative tourist-to-tourist interactions, value destruction, satisfaction, and post consumption behavioral intention
Adam, Issahaku
- In:
Journal of destination marketing & management
20
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012588591
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