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Consumer behaviour
Relationship marketing
25,629
Beziehungsmarketing
25,628
Dienstleistungsqualität
20,892
Service quality
20,892
Konsumentenverhalten
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Kundenzufriedenheit
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Krankenhaus
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1,965
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Han, Heesup
59
Mattila, Anna S.
41
Hollebeek, Linda D.
34
Usman, Osly
29
Verhoef, Peter C.
28
Kumar, V.
24
Loureiro, Sandra Maria Correia
24
Prentice, Catherine
24
Ahn, Jiseon
21
Huber, Frank
21
Klaus, Philipp
21
Hyun, Sunghyup Sean
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Rather, Raouf Ahmad
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Bilgihan, Anil
19
Grewal, Dhruv
19
Line, Nathaniel D.
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Wong, IpKin Anthony
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Bang, Nguyen
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Gustafsson, Anders
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McColl-Kennedy, Janet R.
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So, Kevin Kam Fung
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Balaji, M. S.
17
Hanks, Lydia
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Herrmann, Andreas
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Khan, Imran
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Sreejesh, S.
16
Wangenheim, Florian von
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Aksoy, Lerzan
15
Blut, Markus
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Gil Saura, Irene
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Lemon, Katherine N.
15
Mittal, Vikas
15
Quach, Sara
15
Schramm-Klein, Hanna
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Schumann, Jan Hendrik
15
Swoboda, Bernhard
15
Vrontis, Demetris
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Bauer, Hans H.
14
Foscht, Thomas
14
Hwang, Jinsoo
14
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American Marketing Association
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IGI Global
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Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
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Edward Elgar Publishing
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Friedrich-Schiller-Universität Jena
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer-Verlag GmbH
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
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AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
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AMA Winter Academic Conference <2020, San Diego, Calif.>
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AMA Winter Academic Conference <2024, Online>
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AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
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Bertelsmann Stiftung
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Campus Verlag
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Customs Co-operation Council
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Deutsche Bundespost / Postdienst
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Institut für Sozialwissenschaftliche Forschung <München>
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Institutet för Ekonomisk Forskning <Lund>
1
Intergovernmental Maritime Consultative Organization
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Journal of retailing and consumer services
557
Journal of business research : JBR
412
International journal of hospitality management
306
The journal of services marketing
165
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
114
Journal of travel and tourism marketing
107
Cogent business & management
98
The journal of product & brand management
98
The service industries journal
95
Journal of the Academy of Marketing Science
91
Psychology & marketing
89
Asia Pacific journal of marketing and logistics
87
The journal of brand management : an international journal
84
Services marketing quarterly
81
Journal of retailing
80
Journal of strategic marketing
76
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
75
Journal of service management
71
Tourism management : research, policies, practice
71
Journal of service research : JSR
68
European journal of marketing : EJM
63
Marketing intelligence & planning
63
The international review of retail, distribution and consumer research
61
Industrial marketing management : the international journal for industrial and high-tech firms
60
International journal of retail & distribution management
60
International journal of electronic marketing and retailing : IJEMR
57
Service business
57
Journal of marketing
56
International journal of retail and distribution management
53
The international journal of bank marketing : IJBM
52
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
International journal of internet marketing and advertising : IJIMA
50
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
49
SpringerLink / Bücher
49
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
48
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
48
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
47
Technological forecasting & social change : an international journal
44
International journal of consumer studies
43
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ECONIS (ZBW)
11,454
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1
Persona : a method to produce representations focused on consumers' needs
Brangier, Eric
;
Bornet, Corinne
-
2011
Persistent link: https://www.econbiz.de/10009756421
Saved in:
2
Kundenzufriedenheit als psychologisches Konstrukt : Bestandsaufnahme und emotionstheoretische Erweiterung bestehender Erklärungs- und Meßmodelle
Groß-Engelmann, Markus
-
1999
Persistent link: https://www.econbiz.de/10001371664
Saved in:
3
Mobile ethnography : a customer experience research method for innovation
Bosio, Birgit
;
Rainer, Katharina
;
Stickdorn, Marc
- In:
Handbook of research methods for marketing management
,
(pp. 242-259)
.
2021
Persistent link: https://www.econbiz.de/10013171807
Saved in:
4
Multi-brand loyalty in consumer markets : a qualitatively-driven mixed methods approach
Arifine, Ghizlane
;
Felix, Reto
;
Furrer, Olivier
-
2019
Persistent link: https://www.econbiz.de/10011975635
Saved in:
5
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
Saved in:
6
Toward a conceptualization of customer productivity : the customer's perspective on transforming customer labor into customer outcomes using technology-based self-service options
Anitsal, Ismet
;
Schumann, David W.
- In:
Journal of marketing theory and practice
15
(
2007
)
4
,
pp. 349-363
Persistent link: https://www.econbiz.de/10003745498
Saved in:
7
The determinants of customer interactions with internet-enabled e-banking services
Liao, Z.
;
Wong, W. K.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
9
,
pp. 1201-1210
Persistent link: https://www.econbiz.de/10003780158
Saved in:
8
The impact of value congruence on consumer-service brand relationships
Zhang, Jing
;
Bloemer, Josée M. M.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
Saved in:
9
Customer service from the customer's perspective
Kendall, Stephanie D.
- In:
Customer service delivery : research and best practices
,
(pp. 3-21)
.
2006
Persistent link: https://www.econbiz.de/10003336345
Saved in:
10
The impact of customer education on customer participation, functional service quality and trust in restaurant services
Yin, Cheng-yue
;
Yang, Xue
- In:
International journal of services, economics and management
1
(
2007/09
)
3
,
pp. 233-249
Persistent link: https://www.econbiz.de/10003837086
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