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~subject:"Consumer behaviour"
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Consumer behaviour
Relationship marketing
26,478
Beziehungsmarketing
25,803
Customer satisfaction
15,578
Arbeitsgruppe
14,575
Team
14,317
Kundenzufriedenheit
13,992
Konsumentenverhalten
12,025
Service quality
8,036
Dienstleistungsqualität
7,843
Arbeitsleistung
5,720
Theorie
4,776
Theory
4,724
Job performance
4,574
Soziale Gruppe
4,491
Social group
4,485
Deutschland
3,653
Germany
3,457
Brand management
2,860
Markenführung
2,848
USA
2,835
United States
2,769
Social Web
2,708
Social web
2,707
Lieferantenmanagement
2,550
Supplier relationship management
2,549
Salespeople
2,462
Job satisfaction
2,451
Verkaufspersonal
2,446
Arbeitszufriedenheit
2,437
Brand image
2,227
Führungsstil
2,218
Markenimage
2,216
Leadership style
2,206
Vertrauen
2,177
Confidence
2,161
Electronic Commerce
2,158
Marketingmanagement
2,095
E-commerce
2,089
Marketing management
2,079
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Undetermined
6,351
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1,996
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Article
10,289
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1,917
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6
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9,532
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299
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267
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222
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187
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166
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Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
63
Bibliografie enthalten
23
Bibliography included
23
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23
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22
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20
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15
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14
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14
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14
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English
11,673
German
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French
3
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Han, Heesup
72
Mattila, Anna S.
41
Hollebeek, Linda D.
33
Verhoef, Peter C.
29
Loureiro, Sandra Maria Correia
28
Huber, Frank
26
Usman, Osly
26
Kumar, V.
25
Prentice, Catherine
23
Hyun, Sunghyup Sean
21
Wong, IpKin Anthony
21
Bilgihan, Anil
20
Klaus, Philipp
20
Rather, Raouf Ahmad
20
Ahn, Jiseon
19
Bang, Nguyen
19
Gustafsson, Anders
19
Herrmann, Andreas
18
Aksoy, Lerzan
17
Gil Saura, Irene
17
Mittal, Vikas
17
Qu, Hailin
17
Swoboda, Bernhard
17
Balaji, M. S.
16
Bauer, Hans H.
16
Foscht, Thomas
16
Grewal, Dhruv
16
Khan, Imran
16
Prayag, Girish
16
Quach, Sara
16
Schramm-Klein, Hanna
16
So, Kevin Kam Fung
16
Blut, Markus
15
Hanks, Lydia
15
Lemon, Katherine N.
15
McDonald, Heath
15
Sreejesh, S.
15
Söderlund, Magnus
15
Vrontis, Demetris
15
Walsh, Gianfranco
15
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Springer Fachmedien Wiesbaden
9
American Marketing Association
8
IGI Global
4
National Bureau of Economic Research
4
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bertelsmann Stiftung
1
Books on Demand GmbH <Norderstedt>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Customs Co-operation Council
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Marketing Academy
1
Fraunhofer-Informationszentrum Raum und Bau
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Graduate School of Business Administration
1
Haufe-Lexware GmbH & Co. KG
1
INSEAD
1
Institut für Markt- und Distributionsforschung <Köln>
1
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Published in...
All
Journal of retailing and consumer services
605
Journal of business research : JBR
428
International journal of hospitality management
280
The journal of services marketing
155
Journal of hospitality marketing & management
120
Journal of travel and tourism marketing
116
Psychology & marketing
112
International journal of contemporary hospitality management
111
Cogent business & management
110
The journal of product & brand management
100
Journal of the Academy of Marketing Science
93
Asia Pacific journal of marketing and logistics
90
The service industries journal
89
The journal of brand management : an international journal
88
Journal of strategic marketing
85
Tourism management : research, policies, practice
85
European journal of marketing : EJM
79
Journal of retailing
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
Services marketing quarterly
75
Journal of service management
71
The international review of retail, distribution and consumer research
71
Marketing intelligence & planning
68
International journal of electronic marketing and retailing : IJEMR
66
International journal of retail & distribution management
65
Industrial marketing management : the international journal for industrial and high-tech firms
64
Journal of service research : JSR
63
Journal of marketing
59
International journal of retail and distribution management
58
Service business
58
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
53
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
52
The international journal of bank marketing : IJBM
52
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
50
International journal of internet marketing and advertising : IJIMA
50
Journal of internet commerce
50
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
49
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
48
International journal of consumer studies
47
SpringerLink / Bücher
46
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Source
All
ECONIS (ZBW)
12,008
Other ZBW resources
200
BASE
3
RePEc
1
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
3
Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K.
- In:
Vision : the journal of business perspective
17
(
2013
)
4
,
pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
Saved in:
4
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
5
Delusive perception : antecedents and consequences of
salespeople
's misperception of customer commitment
Homburg, Christian
;
Bornemann, Torsten
;
Kretzer, Max
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
2
,
pp. 137-153
Persistent link: https://www.econbiz.de/10010345196
Saved in:
6
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua
;
Choo, Ho Jung
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
Saved in:
7
Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth
Ou, Wei-Ming
;
Shih, Chia-Mei
;
Chen, Chin-Yuan
- In:
International journal of commerce and management
25
(
2015
)
4
,
pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
Saved in:
8
Does the hierarchical position of the buyer make a difference? : the influence of perceived adaptive selling on customer satisfaction and loyalty in a business-to-business context
Román, Sergio
;
Martín, Pedro Juan
- In:
The journal of business & industrial marketing
29
(
2014
)
5
,
pp. 364-373
Persistent link: https://www.econbiz.de/10010393925
Saved in:
9
Examining the consequences of adaptive selling behavior by door-to-door
salespeople
in the Korean cosmetic industry
Amenuvor, Fortune Edem
;
Yi, Ho Taek
;
Boateng, Henry
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 800-816
Persistent link: https://www.econbiz.de/10013163381
Saved in:
10
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
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