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~subject:"Consumer behaviour"
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Interrelationships among quali...
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Consumer behaviour
Service quality
21,753
Dienstleistungsqualität
20,837
Customer satisfaction
6,739
Kundenzufriedenheit
6,523
Konsumentenverhalten
4,749
Relationship marketing
4,488
Beziehungsmarketing
4,448
Qualitätsmanagement
2,638
Quality management
2,599
Wirtschaftsprüfung
2,483
Financial audit
2,481
Krankenhaus
2,138
Hospital
2,130
Health care
1,718
Gesundheitsversorgung
1,631
USA
1,428
United States
1,406
Gesundheitswesen
1,323
Health care system
1,305
Product quality
1,224
Produktqualität
1,212
service quality
1,195
Customer service
1,184
Theorie
1,144
Theory
1,142
Kundenservice
1,126
Dienstleistungssektor
1,063
Service industry
1,061
Germany
950
Deutschland
947
Loyalty
836
Hotel industry
825
Hotellerie
823
Beschwerdemanagement
810
Complaint management
810
Online retailing
746
Online-Handel
746
E-commerce
736
Electronic Commerce
736
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All
Undetermined
2,660
Free
769
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Article
4,308
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504
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Article in journal
4,144
Aufsatz in Zeitschrift
4,144
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97
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Graue Literatur
72
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60
research-article
53
Arbeitspapier
52
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Thesis
43
Conference paper
31
Konferenzbeitrag
31
Collection of articles of several authors
11
Sammelwerk
11
Bibliografie enthalten
9
Bibliography included
9
conceptual-paper
6
Aufsatzsammlung
4
Collection of articles written by one author
4
Konferenzschrift
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Sammlung
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Case study
3
Fallstudie
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case-report
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4,741
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68
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1
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1
Swedish
1
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1
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Han, Heesup
35
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Bilgihan, Anil
13
Klaus, Philipp
13
Wong, IpKin Anthony
13
Gong, Taeshik
12
Prybutok, Victor R.
12
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Ahn, Jiseon
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Voorhees, Clay M.
10
Xu, Xun
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Rather, Raouf Ahmad
9
Söderlund, Magnus
9
Tanford, Sarah
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Hsu, Maxwell K.
8
Kim, Woo Gon
8
Lu, Lu
8
Schumann, Jan Hendrik
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
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Published in...
All
Journal of retailing and consumer services
257
International journal of hospitality management
223
Journal of business research : JBR
140
The journal of services marketing
111
Journal of hospitality marketing & management
82
International journal of contemporary hospitality management
77
Journal of travel and tourism marketing
71
Services marketing quarterly
70
The service industries journal
63
Cogent business & management
50
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
38
Tourism management : research, policies, practice
38
Journal of service management
35
Asia Pacific journal of marketing and logistics
34
The international journal of bank marketing : IJBM
32
International journal of quality and service sciences
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of strategic marketing
28
Journal of air transport management
27
Psychology & marketing
27
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Journal of retailing
25
The TQM journal : the international review of organizational improvement
25
European journal of marketing : EJM
24
Journal of Services Marketing
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Journal of hospitality and tourism insights
24
Journal of the Academy of Marketing Science
24
Total quality management & business excellence
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
International journal of quality & reliability management
22
Journal of internet commerce
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
21
International journal of business information systems : IJBIS
20
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Source
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ECONIS (ZBW)
4,748
Other ZBW resources
62
BASE
1
RePEc
1
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1
A quality evaluation model for the design quality of online shopping websites
Cebi, Selcuk
- In:
Electronic commerce research and applications
12
(
2013
)
2
,
pp. 124-135
Persistent link: https://www.econbiz.de/10010504882
Saved in:
2
Customer satisfaction in Indian
hospitals
: moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
3
The impact of customer education on customer
loyalty
through service quality
Suh, Munshik
;
Greene, Henry
;
Israilov, Baiastan
;
Rho, …
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
Saved in:
4
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on
loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
5
Analysing relationship among service quality, satisfaction and
loyalty
in internet banking : a study from India
Mishra, Sita
- In:
International journal of electronic finance : IJEF
8
(
2014
)
1
,
pp. 57-73
Persistent link: https://www.econbiz.de/10010499839
Saved in:
6
The roles of perceived quality, trust, and satisfaction in predicting brand
loyalty
: the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business excellence
6
(
2013
)
6
,
pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
Saved in:
7
The effect of service quality and product diversity on customer
loyalty
: the role of customer satisfaction and word of mouth
Tjahjaningsih, Endang
;
Ningsih, Dewi Handayani Untari
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 481-490
Persistent link: https://www.econbiz.de/10012672063
Saved in:
8
Assessing the effect of airline service quality on image and post purchase behavioral intention
Ramjit Singh
;
Nika, Abid Suhail
- In:
Enlightening tourism : ET ; a pathmaking journal
10
(
2020
)
2
,
pp. 323-357
Persistent link: https://www.econbiz.de/10012583776
Saved in:
9
Which consumer groups are more loyal? : evidence in Indonesian banking industry
Indiani, Ni Luh Putu
;
Pulawan, I
;
Santin, Ni
- In:
Montenegrin journal of economics
18
(
2022
)
1
,
pp. 47-60
Persistent link: https://www.econbiz.de/10013204447
Saved in:
10
The role of perceiveed quality and satisfaction in explaining customer brand
loyalty
: mobile phone service in Jordan
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business innovation and research
7
(
2013
)
4
,
pp. 393-413
Persistent link: https://www.econbiz.de/10010212405
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