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~subject:"Customer experience"
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Customer experience
Beziehungsmarketing
25,369
Relationship marketing
25,369
Konsumentenverhalten
8,943
Consumer behaviour
8,940
Kundenzufriedenheit
5,438
Customer satisfaction
5,432
Verwaltungsreform
4,830
Dienstleistungsqualität
3,953
Service quality
3,953
Deutschland
3,580
Administrative reform
3,248
Germany
3,193
Brand management
2,575
Markenführung
2,575
Theorie
2,500
Theory
2,500
Lieferantenmanagement
2,195
Supplier relationship management
2,195
Social Web
2,047
Social web
2,047
Marketingmanagement
1,913
Markenimage
1,885
Brand image
1,883
Marketing management
1,876
Electronic Commerce
1,769
E-commerce
1,686
Online-Marketing
1,593
Internet marketing
1,574
Kundenorientierung
1,521
Customer integration
1,510
Kundenintegration
1,510
Kundenwert
1,492
Customer value
1,461
Vertrauen
1,392
Confidence
1,387
Einzelhandel
1,361
Retail trade
1,345
Brand
1,279
Markenartikel
1,264
Online-Handel
1,252
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Undetermined
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Free
17
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Book / Working Paper
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287
Aufsatz in Zeitschrift
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English
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Klaus, Philipp
13
Gustafsson, Anders
6
McColl-Kennedy, Janet R.
6
Kuppelwieser, Volker
5
Edvardsson, Bo
4
Jaakkola, Elina
4
Lervik-Olsen, Line
4
Torres, Edwin N.
4
Aksoy, Lerzan
3
Barari, Mojtaba
3
Bruce, Helen L.
3
Carlson, Jamie
3
Chahal, Hardeep
3
Dutta, Kamani
3
Gómez-Suárez, Mónica
3
Hellström, Daniel
3
Hollebeek, Linda D.
3
Keiningham, Timothy
3
Khan, Imran
3
Molinillo, Sebastian
3
Ponsignon, Frederic
3
Roggeveen, Anne L.
3
Shams, Poja
3
Vakulenko, Yulia
3
Zaki, Mohamed
3
Anaya-Sánchez, Rafael
2
Batat, Wided
2
Becker, Larissa
2
Bellini, Emilio
2
Bouzdine-Chameeva, Tatiana
2
Buoye, Alexander
2
Caruelle, Delphine
2
Cham Tat Huei
2
Ciuchita, Robert
2
Coghlan, Alexandra
2
Dalla Pozza, Ilaria
2
De Keyser, Arne
2
Dell'Era, Claudio
2
Deshwal, Pankaj
2
Esmark, Carol L.
2
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Edward Elgar Publishing
1
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Journal of retailing and consumer services
47
Journal of business research : JBR
28
The journal of services marketing
23
Journal of service management
13
International journal of hospitality management
10
Journal of retailing
9
International journal of retail and distribution management
7
Journal of service theory and practice
7
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Business horizons
5
Marketing intelligence & planning
5
International journal of retail & distribution management
4
Journal of service theory and practice : JSTP
4
Journal of the Academy of Marketing Science
4
Technological forecasting & social change : an international journal
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
International journal of quality and service sciences
3
Journal of financial services marketing
3
Journal of financial services marketing : JFSM
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
The TQM journal : the international review of organizational improvement
3
The international review of retail, distribution and consumer research
3
The journal of business strategy
3
The journal of product & brand management
3
AMS review : official publication of the Academy of Marketing Science
2
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
2
Benchmarking : an international journal
2
Decision
2
Electronic markets : EM ; the international journal of electronic commerce and business media
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
Global business review
2
International journal of pharmaceutical and healthcare marketing
2
International review on public and non-profit marketing
2
Journal of Islamic marketing
2
Journal of fashion marketing and management
2
Journal of hospitality and tourism insights
2
Qualitative market research : an international journal
2
The journal of business & industrial marketing
2
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ECONIS (ZBW)
300
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1
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
2
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
3
Measurement and impact of customer experience in banking sector
Chahal, Hardeep
;
Dutta, Kamani
- In:
Decision
42
(
2015
)
1
,
pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
6
Bad behavior and conflict in retailing spaces : nine suggestions to ease tensions
Esmark, Carol L.
;
Noble, Stephanie M.
- In:
Business horizons
59
(
2016
)
1
,
pp. 95-104
Persistent link: https://www.econbiz.de/10011422862
Saved in:
7
Perceived images and vocations of local territorial systems : implications for place branding strategies
Pino, Giovanni
;
Guido, Gianluigi
;
Peluso, Alessandro M.
- In:
The journal of product & brand management
24
(
2015
)
3
,
pp. 287-302
Persistent link: https://www.econbiz.de/10011378302
Saved in:
8
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
9
Customer experience management and business performance
Grønholdt, Lars
;
Martensen, Anne
;
Jørgensen, Stig
; …
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 90-106
Persistent link: https://www.econbiz.de/10011300150
Saved in:
10
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
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