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Trust in relationships with agri-food distribution

Ouhna, Laila - In: New insights on trust in business-to-business …, (pp. 103-119). 2019

Persistent link: https://www.econbiz.de/10012405544

Understanding the repurchase abandonment process of consumers in the online environment : integrating dissatisfaction and distrust

Kim, Jin Baek - In: Journal of internet commerce 12 (2013) 1/4, pp. 154-194

Persistent link: https://www.econbiz.de/10010248472

Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews

Berezina, Katerina; Bilgihan, Anil; Cobanoglu, Cihan; … - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 1-24

Persistent link: https://www.econbiz.de/10011453950

Why do consumers stay when things are bad and leave when things are good?

Leisen Pollack, Birgit - In: Journal of relationship marketing : innovations & … 13 (2014) 3, pp. 191-206

Persistent link: https://www.econbiz.de/10010490480

The enhancing effect of overconfidence on subsequent learning performance : potential mediation effects of dissatisfaction and effort

Bi, Yanling; Liu, Pei; Li, Shu; Zhang, Baoshan - In: Journal of behavioral decision making 30 (2017) 2, pp. 555-568

Persistent link: https://www.econbiz.de/10011634851

Justice, dissatisfaction, and public confidence in the e-governance

Cho, Yoon Cheong - 2014

administration. However, the relationship of perceived fairness, or justice, to dissatisfaction with electronic adoption in e …, dissatisfaction, willingness to complain, satisfaction with complaint handling, and public confidence in the context of e … justice, were positively associated with dissatisfaction, and the effects of interactional justice were stronger than those of …

Persistent link: https://www.econbiz.de/10012182241

The relationship continuity model and customer loyalty in the banking industry : a case study of the maskan bank of Iran

Faryabi, Mohammad; Sadeghzadeh, Kousar; Zakeri, Abdolnaser - In: Journal of relationship marketing : innovations & … 14 (2015) 1, pp. 37-52

Persistent link: https://www.econbiz.de/10011289287

Exploring the antecedents of hotel customer loyalty : a social identity perspective

Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23

Persistent link: https://www.econbiz.de/10010526384

Customer satisfaction and loyalty : a case study from the banking sector

Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23

Persistent link: https://www.econbiz.de/10010345391

How can social networking sites help build customer loyalty? : an empirical investigation

Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123

Persistent link: https://www.econbiz.de/10011555102

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