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~subject:"Customer satisfaction"
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Customer satisfaction
Deutschland
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7,196
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6,812
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25
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21
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20
Gil Saura, Irene
19
Evanschitzky, Heiner
16
Ringle, Christian M.
16
Gustafsson, Anders
15
Mittal, Vikas
15
Aksoy, Lerzan
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Hyun, Sunghyup Sean
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Wong, IpKin Anthony
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Usman, Osly
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Rather, Raouf Ahmad
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Huber, Frank
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So, Kevin Kam Fung
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10
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McColl-Kennedy, Janet R.
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
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Freie Universität Berlin
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Förderverein für Marketing an der Universität Hohenheim
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IGI Global
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IPRI International Performance Research Institute
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International Conference on Services Management <North Cyprus)>
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1
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1
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1
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Journal of retailing and consumer services
284
Journal of business research : JBR
154
International journal of hospitality management
150
The journal of services marketing
114
The service industries journal
74
Journal of hospitality marketing & management
67
Journal of travel and tourism marketing
59
Tourism management : research, policies, practice
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
International journal of contemporary hospitality management
53
Cogent business & management
49
Journal of service research : JSR
48
Service business
48
Journal of service management
45
Services marketing quarterly
45
Journal of strategic marketing
44
Industrial marketing management : the international journal for industrial and high-tech firms
42
Asia Pacific journal of marketing and logistics
41
Journal of the Academy of Marketing Science
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
The journal of business & industrial marketing
37
Psychology & marketing
36
The TQM journal : the international review of organizational improvement
36
The international journal of bank marketing : IJBM
35
Journal of retailing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
33
International journal of electronic customer relationship management : IJECRM
32
International journal of electronic marketing and retailing : IJEMR
32
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
29
SpringerLink / Bücher
29
Journal of service research
28
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
The international review of retail, distribution and consumer research
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
European journal of marketing : EJM
25
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Total quality management & business excellence
25
Journal of hospitality and tourism insights
24
Journal of marketing
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ECONIS (ZBW)
6,111
Other ZBW resources
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RePEc
2
BASE
1
EconStor
1
USB Cologne (EcoSocSci)
1
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1
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
2
Mining purchasing decision rules from service encounter data of retail chain stores
Lin, Fu-ren
;
Po, Rung-wei
;
Orellan, Claudia Valeria Cruz
- In:
Information systems and e-business management : ISeB
9
(
2011
)
2
,
pp. 193-221
Persistent link: https://www.econbiz.de/10009129713
Saved in:
3
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Saved in:
4
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
5
Driving in-role and extra-role brand performance among retail frontline
salespeople
: antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
6
The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter
Röding, Tobias
;
Nimmermann, Frederic
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
5
,
pp. 482-503
Persistent link: https://www.econbiz.de/10012209614
Saved in:
7
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
8
Der Einfluss des Mitarbeiterverhaltens auf die Kundenzufriedenheit : eine wissenschaftliche Analyse empirischer Befunde
Hellmann, Janina
-
2016
Persistent link: https://www.econbiz.de/10013447089
Saved in:
9
How does
salespeople
's personal interaction affect customers' word-of-mouth in retailing?
Ma, Jiaqi
;
Kim, Changju
- In:
Journal of Asia Business Studies
16
(
2023
)
6
,
pp. 833-849
Persistent link: https://www.econbiz.de/10014335196
Saved in:
10
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
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