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Kernpotentiale, die das Unternehmen fit halten : Quellen der substantiellen Stabilität
Breitkreuz, Gustav - 2007
Persistent link: https://www.econbiz.de/10003555238
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Reconceptualizing value creation : exploring the role of goal congruence in the co-creation process
Sheng, Margaret L.; Natalia, Natalia; Hsieh, C. Y. - In: Journal of retailing and consumer services 66 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013209712
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Kundenerwartungsmanagement : Konzeption und empirische Analyse der unternehmensseitigen Steuerung von Kundenerwartungen
Čekić, Alen Stanislaw - 2018
Persistent link: https://www.econbiz.de/10011962095
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Solution selling in B2B markets : empirical insights from the manufacturer's and customer's perspective
Zieren, Sabrina - 2018
Persistent link: https://www.econbiz.de/10012014851
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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
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Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction
Glaveli, Niki; Papadimitriou, Dimitra; Karagiorgos, Thomas - In: European Sport management quarterly : ESMQ 23 (2023) 3, pp. 767-788
Persistent link: https://www.econbiz.de/10014283326
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(Im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications
Fastrich, Bridgit - In: International journal of business communication : IJBC … 61 (2024) 1, pp. 39-69
Persistent link: https://www.econbiz.de/10014635462
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Kundenzufriedenheit messen und steigern
Töpfer, Armin (ed.); Bauer, Ewald (contributor) - 1999 - 2., erw. und überarb. Aufl.
Persistent link: https://www.econbiz.de/10000682567