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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,644
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81,194
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9,736
Relationship marketing
9,292
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9,263
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4,594
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16
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14
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14
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13
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10
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9
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RWTH Aachen
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University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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1
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1
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Journal of retailing and consumer services
321
International journal of hospitality management
201
Journal of business research : JBR
154
The journal of services marketing
103
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
89
International journal of contemporary hospitality management
77
Cogent business & management
73
Tourism management : research, policies, practice
61
Services marketing quarterly
59
The service industries journal
52
Psychology & marketing
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
47
Service business
45
International journal of electronic marketing and retailing : IJEMR
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of strategic marketing
42
Journal of service management
40
Journal of service research : JSR
38
Tourism management perspectives : TMP
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
Journal of internet commerce
29
Journal of air transport management
28
International journal of business information systems : IJBIS
27
International journal of quality and service sciences
27
International journal of retail & distribution management
27
International journal of retail and distribution management
27
International journal of services, economics and management
27
The TQM journal : the international review of organizational improvement
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
Total quality management & business excellence
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Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
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ECONIS (ZBW)
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Other ZBW resources
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1
Economic and social satisfaction of buyers on consumer-to-consumer platforms : the role of relational capital
Chen, Xiayu
;
Huang, Qian
;
Davison, Robert M.
- In:
International journal of electronic commerce : IJEC
21
(
2016/2017
)
2
,
pp. 219-248
Persistent link: https://www.econbiz.de/10011691010
Saved in:
2
Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys
Audrezet, Alice
;
Parguel, Béatrice
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 285-295
Persistent link: https://www.econbiz.de/10011883216
Saved in:
3
Measuring customer value in online collaborative trip planning processes
Sigala, Marianna
- In:
Marketing intelligence & planning
28
(
2010
)
4
,
pp. 418-443
Persistent link: https://www.econbiz.de/10008652224
Saved in:
4
A study of online portal users' loyalty from core service, additional value-added service and switching barriers perspectives
Kim, Dan J.
;
Jeong, Eui Jun
;
Hwang, Yujong
- In:
Information systems management
32
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011307907
Saved in:
5
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
6
Customer satisfaction at Tiki.vn e-commerce platform
Ha Nam Khanh Giao
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
4
,
pp. 173-183
Persistent link: https://www.econbiz.de/10012667521
Saved in:
7
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
8
Utilizing the platform economy effect through EWOM : does the platform matter?
Xu, Xun
;
Lee, Chieh
- In:
International journal of production economics
227
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012297462
Saved in:
9
Second-hand shopping and brand loyalty : the role of online collaborative redistribution platforms
Abbes, Intissar
;
Hallem, Yousra
;
Taga, Nadia
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132170
Saved in:
10
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
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