Similar Search Results

Narrow search

Examining the relationship between internal service quality aand its dimensions, and internal customer satisfaction

Jun, Minjoon; Cai, Shaohan - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 205-223

Persistent link: https://www.econbiz.de/10003957191

Measuring consumer perceptions of online shopping convenience

Jiang, Ling; Yang, Zhilin; Jun, Minjoon - In: Journal of service management 24 (2013) 2, pp. 191-214

Persistent link: https://www.econbiz.de/10009742798

An exploration of online shopping convenience dimensions and their associations with customer satisfaction

Palacios, Sergio; Jun, Minjoon - In: International journal of electronic marketing and … 11 (2020) 1, pp. 24-49

Persistent link: https://www.econbiz.de/10012199568

M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study

Zhang, Ruoqing; Jun, Minjoon; Palacios, Sergio - In: International journal of quality & reliability management 40 (2023) 1, pp. 169-191

Persistent link: https://www.econbiz.de/10013535631

Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?

Jiang, Ling; Jun, Minjoon; Yang, Zhilin - In: Service business 10 (2016) 2, pp. 301-317

Persistent link: https://www.econbiz.de/10011722302

Customers' perceptions of online retailing service quality and their satisfaction

Jun, Minjoon; Yang, Zhilin; Kim, DaeSoo - In: International Journal of Quality & Reliability Management 21 (2004) 8, pp. 817-840

Online service quality is one of the key determinants of the success of online retailers. This exploratory study revealed some important findings about online service quality. First, the study identified six key online retailing service quality dimensions as perceived by online customers:...

Persistent link: https://www.econbiz.de/10014800271

Services quality dimensions of Internet retailing: an exploratory analysis

Yang, Zhilin; Peterson, Robin T.; Cai, Shaohan - In: Journal of Services Marketing 17 (2003) 7, pp. 685-700

The purpose of this article is to extend what is know about service quality in realm of the context of Internet retailing. As a result of content analyzing 1,078 consumer anecdotes of online shopping experiences, 14 service quality dimensions representing 42 items were identified. The unique...

Persistent link: https://www.econbiz.de/10014904996