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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Einzelhandel
17,786
Retail trade
15,184
Theorie
10,665
Theory
10,476
Relationship marketing
9,725
Beziehungsmarketing
9,698
Brand management
7,806
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7,761
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6,732
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6,202
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5,806
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5,692
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5,672
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5,321
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4,869
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4,826
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4,824
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4,622
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4,606
Service quality
4,558
Dienstleistungsqualität
4,512
Markenartikel
4,443
Brand
4,440
Electronic Commerce
4,348
E-commerce
4,177
Werbewirkung
3,669
Advertising effects
3,631
Verbraucherverhalten
3,593
Experiment
3,424
Pricing strategy
3,371
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3,367
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3,241
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3,127
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3,075
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2,922
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Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
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17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Söderlund, Magnus
15
Aksoy, Lerzan
14
Gil Saura, Irene
14
Loureiro, Sandra Maria Correia
14
Gustafsson, Anders
13
Jang, Soocheong
13
Mittal, Vikas
13
Balaji, M. S.
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Chua, Bee-Lia
9
Evanschitzky, Heiner
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
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9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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RWTH Aachen
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University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
330
International journal of hospitality management
188
Journal of business research : JBR
155
The journal of services marketing
103
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
59
Tourism management : research, policies, practice
56
Psychology & marketing
51
The service industries journal
51
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
43
Journal of service management
42
Service business
42
Journal of service research : JSR
41
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
34
Journal of Services Marketing
34
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
34
International journal of retail & distribution management
30
Journal of retailing
30
Journal of the Academy of Marketing Science
28
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Marketing intelligence & planning
24
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ECONIS (ZBW)
5,683
Other ZBW resources
171
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2
RePEc
1
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1
Exploring the impact of customer satisfaction on food retailers' evolution : managerial lessons from Austria
Foscht, Thomas
;
Maloles, Cesar
;
Schloffer, Judith
; …
- In:
Journal of international food & agribusiness marketing …
21
(
2009
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10003887213
Saved in:
2
Understanding customer satisfaction and loyalty in Indian retail sector : an empirical study
Khaled, Amgad S. D.
;
Almugari, Fatehi
;
Al-Dalaien, …
- In:
International journal of business excellence : IJBEX
31
(
2023
)
1
,
pp. 49-74
Persistent link: https://www.econbiz.de/10014389053
Saved in:
3
Consumer satisfaction and loyalty : two main consequences of retailer personality
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
19
(
2012
)
6
,
pp. 644-652
Persistent link: https://www.econbiz.de/10009655495
Saved in:
4
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
5
Kunden erfolgreich binden : die Wirkung von Kundenbindungsinstrumenten auf Einstellungen und Kaufverhalten
Nagengast, Liane
-
2011
Persistent link: https://www.econbiz.de/10009541090
Saved in:
6
Preiserlebnisse : Determinanten, Auswirkungen und Managementimplikationen
Bonnemeier, Sebastian
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003427391
Saved in:
7
The impact of CRM components system on customer retention in the telecom industry : a case of Y-Telecom in Yemen
Alhakimi, Wail
;
Ghaleb, Abdulsalam
- In:
Middle East journal of management : MEJM
6
(
2019
)
4
,
pp. 378-409
Persistent link: https://www.econbiz.de/10012111773
Saved in:
8
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
9
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
Saved in:
10
Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of business economics and management
18
(
2017
)
3
,
pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
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