//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An Empirical Investigation of...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Salespeople
2,439
Verkaufspersonal
2,411
Verkauf
902
Selling
890
Relationship marketing
585
Beziehungsmarketing
583
B-to-B-Marketing
264
Business-to-business marketing
264
Consumer behaviour
257
Konsumentenverhalten
257
USA
201
United States
199
Einzelhandel
188
Lieferantenmanagement
184
Supplier relationship management
184
Retail trade
182
Arbeitsleistung
178
Sales
178
Control systems
177
Job performance
177
Job satisfaction
177
Arbeitszufriedenheit
176
Kundenzufriedenheit
173
Arbeitsverhalten
159
Work behaviour
159
Leistungsmotivation
148
Work motivation
146
Dienstleistungsqualität
144
Service quality
144
Theory
144
Theorie
143
Verkäufer
138
Customer service
122
Deutschland
122
Emotion
122
Kundenservice
121
Erfolgsfaktor
120
Absatz
116
Success factor
115
more ...
less ...
Online availability
All
Undetermined
76
Free
15
Type of publication
All
Article
153
Book / Working Paper
20
Type of publication (narrower categories)
All
Article in journal
147
Aufsatz in Zeitschrift
147
Hochschulschrift
7
Aufsatz im Buch
6
Book section
6
Graue Literatur
5
Non-commercial literature
5
Thesis
3
Arbeitspapier
1
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Reprint
1
Sammelwerk
1
Working Paper
1
more ...
less ...
Language
All
English
164
German
9
Author
All
Agnihotri, Raj
6
Homburg, Christian
4
Jaramillo, Fernando
4
Rutherford, Brian N.
4
Wieseke, Jan
4
Zablah, Alex R.
4
Barnes, Donald C.
3
Chaker, Nawar N.
3
Gabler, Colin B.
3
Haas, Alexander
3
Itani, Omar S.
3
Iyer, Rajesh
3
Johlke, Mark C.
3
Krush, Michael T.
3
Svensson, Göran
3
Ahearne, Michael
2
Amenuvor, Fortune Edem
2
Arndt, Aaron D.
2
Auh, Seigyoung
2
Babakus, Emin
2
Bagozzi, Richard P.
2
Baker, Thomas L.
2
Bornemann, Torsten
2
Briggs, Elten
2
Brown, Tom
2
Brown, Tom J.
2
Calantone, Roger J.
2
Collier, Joel E.
2
Dingus, Rebecca
2
Dubinsky, Alan J.
2
Fichtel, Sina
2
Fisher, Michelle
2
Flaherty, Karen E.
2
Folse, Judith Anne Garretson
2
Gómez, Miguel I.
2
Haddad, Abeer
2
Han, Jie Hui
2
Hartmann, Nathaniel N.
2
Haumann, Till
2
Hochstein, Bryan
2
more ...
less ...
Published in...
All
The journal of personal selling & sales management : JPSSM
11
Journal of retailing and consumer services
10
Journal of the Academy of Marketing Science
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
The journal of business & industrial marketing
7
The service industries journal
7
Journal of business research : JBR
6
Journal of retailing
6
Journal of personal selling & sales management : JPSSM
5
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of service research : JSR
4
The journal of services marketing
4
Asia Pacific journal of marketing and logistics
3
International journal of retail & distribution management
3
Journal of service research
3
Psychology & marketing
3
Applied Marketing Science / Angewandte Marketingforschung
2
Australasian marketing journal
2
European journal of marketing : EJM
2
International journal of hospitality management
2
Journal of business & economics research
2
Journal of business ethics : JOBE
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of managerial issues : JMI
2
Journal of marketing
2
Journal of marketing management : MM
2
Three essays on success factors of digital and non-digital services
2
Academia : revista Latinoamericana de administración
1
Agricultural and resource economics review : ARER
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Business ethics and leadership : BEL
1
Contemporary issues in business economics and finance
1
Cornell hospitality quarterly : CQ
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Diskussionspapiere des Lehrstuhls für Personal und Unternehmensführung
1
E-marketing in developed and developing countries : emerging practices
1
European journal of marketing
1
European research on management and business economics
1
more ...
less ...
Source
All
ECONIS (ZBW)
173
Showing
1
-
10
of
173
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Gritting their teeth to close the sale : the positive effect of salesperson grit on job satisfaction and performance
Dugan, Riley
;
Hochstein, Bryan
;
Rouziou, Maria
; …
- In:
Journal of personal selling & sales management : JPSSM
39
(
2019
)
1
,
pp. 81-101
Persistent link: https://www.econbiz.de/10012200858
Saved in:
2
The role of coping in
salespeople
’s satisfaction and its effect on
salespeople
’s ethics
Srivastava, Rajesh V.
- In:
Business ethics and leadership : BEL
3
(
2019
)
1
,
pp. 118-123
Persistent link: https://www.econbiz.de/10012054688
Saved in:
3
Linking cause-related marketing to sales force responses and performance in a direct selling context
Larson, Brian V.
;
Flaherty, Karen E.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
2
,
pp. 271-277
Persistent link: https://www.econbiz.de/10003725657
Saved in:
4
The effect of self-efficacy and adaptability on salesperson orientation and customer orientation and on job performance and customer satisfaction
Feinberg, Martin
;
Kennedy, Jeffrey
- In:
Journal of business & economics research
6
(
2008
)
11
,
pp. 1-6
Persistent link: https://www.econbiz.de/10003786206
Saved in:
5
Bestimmungsfaktoren des Beratungserfolges : eine informationsökonomische Betrachtung und empirische Analyse im Handel
Haas, Alexander
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
58
(
2006
)
5
,
pp. 638-664
Persistent link: https://www.econbiz.de/10003355254
Saved in:
6
The strategic role of the salesforce in developing customer satisfaction across the relationship lifecycle
Jap, Sandy D.
-
2009
Persistent link: https://www.econbiz.de/10003836363
Saved in:
7
"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina
-
2009
Persistent link: https://www.econbiz.de/10003809865
Saved in:
8
Implementing the marketing concept at the employee-customer interface : the role of customer need knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
9
Anstrengung und Fähigkeiten des Kundenkontaktmitarbeiters im Service Encounter als zentrale Determinanten der Kundenzufriedenheit : eine empirische Analyse aus Kundensicht
Specht, Nina
;
Fichtel, Sina
- In:
Innovatives Dienstleistungsmarketing in Theorie und Praxis
,
(pp. 121-151)
.
2006
Persistent link: https://www.econbiz.de/10003413668
Saved in:
10
Beeinflussen das Verkäufer- und das Kundengeschlecht die Kundenorientierung von Verkäufern? : eine Analyse auf der Ebene der Dimensionen des Verkäuferverhaltens
Haas, Alexander
- In:
Die Unternehmung : Swiss journal of business research …
61
(
2007
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10003416847
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->