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~subject:"Customer satisfaction"
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Customer satisfaction
Investition
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Relationship marketing
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Beziehungsmarketing
25,374
Theorie
10,715
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Consumer behaviour
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Social Web
2,101
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2,015
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1,980
Marketingmanagement
1,955
Savings
1,945
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1,926
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1,902
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Han, Heesup
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22
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21
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
16
Aksoy, Lerzan
15
Mittal, Vikas
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Bilgihan, Anil
13
Gustafsson, Anders
13
Hyun, Sunghyup Sean
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Usman, Osly
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Wong, IpKin Anthony
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Evanschitzky, Heiner
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Kim, Wansoo
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Klaus, Philipp
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Rather, Raouf Ahmad
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Stauss, Bernd
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Center for Service Excellence
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Eric Cuvillier <Firma>
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Ernst-Moritz-Arndt-Universität Greifswald
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European Business School <Oestrich-Winkel>
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
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Freie Universität Berlin
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IGI Global
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ISM University of Management and Economics
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International Conference on Services Management <North Cyprus)>
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National Bureau of Economic Research
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Tartu Ülikool
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
139
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
52
Cogent business & management
47
Journal of service research : JSR
44
Services marketing quarterly
43
Service business
42
Journal of service management
40
Journal of strategic marketing
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Psychology & marketing
35
The TQM journal : the international review of organizational improvement
35
Journal of the Academy of Marketing Science
34
The international journal of bank marketing : IJBM
34
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of Services Marketing
30
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
European journal of marketing : EJM
25
International Journal of Bank Marketing
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
Journal of retailing
24
SpringerLink / Bücher
24
International journal of quality and service sciences
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of hospitality and tourism insights
22
Journal of marketing
22
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ECONIS (ZBW)
5,496
Other ZBW resources
210
RePEc
18
BASE
6
EconStor
6
USB Cologne (EcoSocSci)
1
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1
Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona
;
Vilkaitė-Vaitonė, Neringa
; …
- In:
Journal of business economics and management
16
(
2015
)
6
,
pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758
Saved in:
2
The relationship continuity model and customer loyalty in the banking industry : a case study of the maskan bank of Iran
Faryabi, Mohammad
;
Sadeghzadeh, Kousar
;
Zakeri, Abdolnaser
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 37-52
Persistent link: https://www.econbiz.de/10011289287
Saved in:
3
How do customers' SNS participation activities impact on customer equity drivers and customer loyalty? : focus on the SNS services of a global SPA brand
Chae, Heeju
;
Ko, Eunju
;
Han, Jinghe
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 122-141
Persistent link: https://www.econbiz.de/10011302923
Saved in:
4
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
5
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
6
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
7
Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur
- In:
Central European business review : CEBR
2
(
2013
)
4
,
pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
Saved in:
8
Affective commitment and customer loyalty in crowdsourcing : antecedents, interdependencies, and practical implications
Schulten, Matthias Bernhard
;
Schaefer, Fabian
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 516-528
Persistent link: https://www.econbiz.de/10011534176
Saved in:
9
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
Saved in:
10
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
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