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~subject:"Customer satisfaction"
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Customer satisfaction
Konsumentenverhalten
79,157
Consumer behaviour
78,724
Beziehungsmarketing
25,192
Relationship marketing
25,164
Markenführung
17,031
Brand management
17,009
Theorie
11,790
Theory
11,606
Markenimage
9,182
Markenartikel
9,129
Brand image
9,030
Brand
8,034
Kundenzufriedenheit
7,767
Deutschland
7,574
Germany
6,935
USA
6,349
Social Web
6,201
Social web
6,195
United States
6,114
Dienstleistungsqualität
6,109
Service quality
6,097
Online-Handel
5,800
Online retailing
5,782
Online-Marketing
5,634
Internet marketing
5,566
Einzelhandel
4,812
Retail trade
4,701
Marketingmanagement
4,691
Marketing management
4,630
Electronic Commerce
4,564
E-commerce
4,380
Werbewirkung
4,037
Advertising effects
3,979
Verbraucherverhalten
3,577
Emotion
3,519
Werbung
3,451
Experiment
3,438
Marketing
3,321
Advertising
3,307
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3,628
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1,312
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5
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1
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113
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86
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86
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58
Konferenzbeitrag
58
Collection of articles of several authors
33
Sammelwerk
33
Case study
32
Fallstudie
32
Aufsatzsammlung
30
Ratgeber
19
Guidebook
17
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10
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6
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6
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7,352
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400
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4
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2
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Han, Heesup
63
Mattila, Anna S.
30
Homburg, Christian
24
Prentice, Catherine
23
Svensson, Göran
21
Usman, Osly
21
Hyun, Sunghyup Sean
20
Bilgihan, Anil
19
Prayag, Girish
19
Wong, IpKin Anthony
19
Jang, Soocheong
18
Aksoy, Lerzan
17
Gil Saura, Irene
17
Mittal, Vikas
16
Gustafsson, Anders
15
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Kim, Wansoo
14
Roschk, Holger
14
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Klaus, Philipp
13
Söderlund, Magnus
13
Bang, Nguyen
12
Evanschitzky, Heiner
12
Keiningham, Timothy
12
Lee, Choong-Ki
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Stock-Homburg, Ruth
12
Amin, Muslim
11
Grégoire, Yany
11
Huber, Frank
11
Park, Jungkun
11
Qu, Hailin
11
Rather, Raouf Ahmad
11
Ringle, Christian M.
11
Su, LuJun
11
Van Vaerenbergh, Yves
11
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Springer Fachmedien Wiesbaden
8
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Information Resources Management Association
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Wissenschaftliches Institut für Nutzen und Effizienz im Gesundheitswesen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
365
International journal of hospitality management
232
Journal of business research : JBR
196
The journal of services marketing
149
Journal of hospitality marketing & management
112
Journal of travel and tourism marketing
105
International journal of contemporary hospitality management
95
The service industries journal
86
Cogent business & management
82
Tourism management : research, policies, practice
81
Services marketing quarterly
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
66
Asia Pacific journal of marketing and logistics
61
Service business
59
Journal of service research : JSR
57
Psychology & marketing
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
Journal of strategic marketing
53
Journal of service management
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
46
European journal of marketing : EJM
44
The international journal of bank marketing : IJBM
44
Tourism management perspectives : TMP
44
Journal of the Academy of Marketing Science
42
The TQM journal : the international review of organizational improvement
42
Industrial marketing management : the international journal for industrial and high-tech firms
38
International journal of electronic marketing and retailing : IJEMR
37
The international review of retail, distribution and consumer research
36
International journal of electronic customer relationship management : IJECRM
35
Journal of Asian finance, economics and business : JAFEB
35
International journal of quality and service sciences
34
The journal of business & industrial marketing
34
Tourism analysis : an interdisciplinary tourism & hospitality journal
34
Journal of air transport management
33
Total quality management & business excellence
33
International journal of services, economics and management
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of retail & distribution management
30
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
30
Journal of marketing
30
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ECONIS (ZBW)
7,750
BASE
4
RePEc
2
EconStor
1
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1
The moderating role of technology anxiety on
brand
service quality,
brand
image and their relation to
brand
loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
2
The roles of perceived quality, trust, and satisfaction in predicting
brand
loyalty : the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business excellence
6
(
2013
)
6
,
pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
Saved in:
3
Factors affecting Jordanian consumer loyalty toward cellular phone
brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
4
A
brand
like a friend : how
brand
likeability influences
brand
perception
Ohlwein, Martin
;
Bruno, Pascal
- In:
International journal of market research
64
(
2022
)
3
,
pp. 295-305
Persistent link: https://www.econbiz.de/10013257982
Saved in:
5
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua
;
Choo, Ho Jung
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
Saved in:
6
Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav
;
Banerjee, Madhumita
;
Singh, Jaywant
- In:
Journal of business research : JBR
69
(
2016
)
1
,
pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
Saved in:
7
Antecedents of consumer
brand
engagement and
brand
loyalty
Leckie, Civilai
;
Nyadzayo, Munyaradzi
;
Johnson, Lester W.
- In:
Journal of marketing management : MM
32
(
2016
)
5/6
,
pp. 558-578
Persistent link: https://www.econbiz.de/10011483114
Saved in:
8
Brand
evaluation, satisfaction and trust as predictors of
brand
loyalty : the mediator-moderator effect of
brand
relationships
Veloutsou, Cleopatra
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 405-421
Persistent link: https://www.econbiz.de/10011485778
Saved in:
9
Two paths to customer loyalty : the moderating effect of the differentiation level strategy in the performance-satisfaction-value-intentions relationship
Vera, Jorge
- In:
The journal of product & brand management
25
(
2016
)
2
,
pp. 171-183
Persistent link: https://www.econbiz.de/10011524066
Saved in:
10
Examining the role of wine
brand
love on
brand
loyalty : a multi-country comparison
Drennan, Judy
;
Bianchi, Constanza
;
Cacho-Elizondo, Silvia
; …
- In:
International journal of hospitality management
49
(
2015
),
pp. 47-55
Persistent link: https://www.econbiz.de/10011377622
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