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Customer satisfaction
Consumer behaviour
79,946
Konsumentenverhalten
79,855
Relationship marketing
25,378
Beziehungsmarketing
25,371
Electronic Commerce
23,874
E-commerce
20,908
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17,657
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7,106
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7,076
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6,743
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6,688
Service quality
6,658
Dienstleistungsqualität
6,655
Internet
6,489
Einzelhandel
5,520
Retail trade
5,378
Brand
4,578
Markenartikel
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Marketingmanagement
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Marketing management
4,486
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Han, Heesup
64
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24
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23
Svensson, Göran
22
Usman, Osly
22
Hyun, Sunghyup Sean
20
Bilgihan, Anil
19
Prayag, Girish
19
Wong, IpKin Anthony
19
Jang, Soocheong
18
Aksoy, Lerzan
17
Gil Saura, Irene
17
Mittal, Vikas
16
Gustafsson, Anders
15
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
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Roschk, Holger
14
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Kim, Wansoo
13
Klaus, Philipp
13
Lee, Choong-Ki
13
Park, Jungkun
13
Söderlund, Magnus
13
Blut, Markus
12
Evanschitzky, Heiner
12
Keiningham, Timothy
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Ringle, Christian M.
12
Stock-Homburg, Ruth
12
Wu, Luorong
12
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11
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11
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11
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11
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
RWTH Aachen
3
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Shaker Verlag
2
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2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Adolf Würth GmbH & Co. KG
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundesamt für Naturschutz
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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1
Springer-Verlag GmbH
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
UVK Verlagsgesellschaft mbH
1
United States / Dept. of Agriculture / Economic Research Service
1
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Journal of retailing and consumer services
372
International journal of hospitality management
245
Journal of business research : JBR
200
The journal of services marketing
148
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
110
International journal of contemporary hospitality management
96
The service industries journal
90
Tourism management : research, policies, practice
87
Cogent business & management
83
Services marketing quarterly
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Asia Pacific journal of marketing and logistics
64
Service business
63
Psychology & marketing
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Journal of service research : JSR
58
Journal of strategic marketing
55
Journal of service management
53
International journal of electronic marketing and retailing : IJEMR
48
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
48
European journal of marketing : EJM
46
The international journal of bank marketing : IJBM
45
Tourism management perspectives : TMP
44
The TQM journal : the international review of organizational improvement
43
Journal of the Academy of Marketing Science
42
Industrial marketing management : the international journal for industrial and high-tech firms
41
International journal of electronic customer relationship management : IJECRM
38
The international review of retail, distribution and consumer research
36
International journal of business information systems : IJBIS
35
Journal of Asian finance, economics and business : JAFEB
35
Managing service quality : MSQ ; an international journal
35
Total quality management & business excellence
35
International journal of services, economics and management
34
Journal of air transport management
34
The journal of business & industrial marketing
34
International journal of quality and service sciences
33
Journal of retailing
33
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
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ECONIS (ZBW)
8,203
Other ZBW resources
36
USB Cologne (EcoSocSci)
1
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An examination of antecedents of conversion rates of e-commerce retailers
Gudigantala, Naveen
;
Bicen, Pelin
;
Eom, Mike Tae-in
- In:
Management research review
39
(
2016
)
1
,
pp. 82-114
Persistent link: https://www.econbiz.de/10011535915
Saved in:
2
Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina
;
Singh, Rajesh K.
;
Seth, Nitin
- In:
International journal of productivity and quality …
21
(
2017
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10011751226
Saved in:
3
Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context
Rouibah, Kamel
;
Lowry, Paul Benjamin
;
Almutairi, Laila
- In:
Journal of global information management : an official …
23
(
2015
)
3
,
pp. 41-71
Persistent link: https://www.econbiz.de/10011287040
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4
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
5
The upside of showrooming : how online information creates positive spill-over for the brick-and-mortar retailer
Spaid, Brian I.
;
O'Neill, Bonnie S.
;
Ow, Terence T.
- In:
Journal of organizational computing and electronic commerce
29
(
2019
)
4
,
pp. 294-315
Persistent link: https://www.econbiz.de/10012203525
Saved in:
6
An empirical investigation of 3D-based information systems success for online retailers
Algharabat, Raed S.
;
Zamil, Ahmad M. A. Ahmad
- In:
International journal of technology marketing : IJTMkt
8
(
2013
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10010200391
Saved in:
7
Success factors driving consumer reuse intention of mobile shopping application channel
Tseng, Timmy H.
;
Lee, Crystal T.
;
Huang, Hsiao-Ting
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 76-99
Persistent link: https://www.econbiz.de/10012798303
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8
Customers' purchasing criticality and post-service failure recovery satisfaction and restoration of trust of an online customer segment : an exploratory study
Butaney, Gul T.
;
Shekhar, Vaibhav
;
Butaney, Bhupin
- In:
The journal of current research in global business : JCRGB
14
(
2011
)
21
,
pp. 68-74
Persistent link: https://www.econbiz.de/10008860141
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9
Examining e-commerce customer satisfaction and loyalty : an integrated quality-risk-value perspective
Lin, Mei-Ju
;
Wang, Wei-Tsong
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
4
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011398662
Saved in:
10
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
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