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Reconceptualizing value creati...
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Customer satisfaction
Relationship marketing
26,466
Beziehungsmarketing
25,791
Value creation
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Betriebliche Wertschöpfung
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13,987
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Han, Heesup
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42
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35
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34
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31
Wong, IpKin Anthony
31
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29
Usman, Osly
28
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27
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27
Gil Saura, Irene
26
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25
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25
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23
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22
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21
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21
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21
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20
Lee, Choong-Ki
19
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18
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Matzler, Kurt
18
Ryu, Kisang
18
Sparks, Beverley
18
Walsh, Gianfranco
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Amin, Muslim
17
Balaji, M. S.
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Frank, Björn
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Guchait, Priyanko
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Park, Jungkun
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Su, LuJun
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Yi, Youjae
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National Bureau of Economic Research
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Verlag Dr. Kovač
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Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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IGI Global
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RWTH Aachen
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Eric Cuvillier <Firma>
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HAL
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
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Information Resources Management Association
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Shaker Verlag
2
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Academy of Marketing
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Adolf Würth GmbH & Co. KG
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Allgemeiner Deutscher Automobil-Club
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Australian and New Zealand Marketing Academy
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Bergische Universität Wuppertal
1
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Center for Service Excellence
1
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
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Journal of retailing and consumer services
426
International journal of hospitality management
378
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
Tourism management : research, policies, practice
177
The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of travel and tourism marketing
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Journal of hospitality marketing & management
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International journal of contemporary hospitality management
141
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
80
International Journal of Contemporary Hospitality Management
79
International journal of productivity and quality management : IJPQM
77
Journal of service management
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
69
International journal of quality and service sciences
67
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
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EconStor
34
BASE
31
USB Cologne (EcoSocSci)
5
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1
Value creation : an internal customers' perspective
Grace, Debra
;
Lo Iacono, Joseph
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
Saved in:
2
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
3
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
4
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
5
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
6
Benefit as a medium for value creation and innovation
Barnard, Brian
- In:
Expert journal of marketing
6
(
2018
)
2
,
pp. 81-94
Persistent link: https://www.econbiz.de/10012217258
Saved in:
7
A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Tomás F.
; …
- In:
Tourism economics : the business and finance of tourism …
21
(
2015
)
6
,
pp. 1273-1294
Persistent link: https://www.econbiz.de/10011443637
Saved in:
8
Customer value of shared mobility services : comparing the main value drivers across two different sharing models and public transport
Wannow, Stefanie
;
Haupt, Martin
;
Schleuter, Dominik
-
2021
Persistent link: https://www.econbiz.de/10014633627
Saved in:
9
The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei
;
Aham-Anyanwu, Nnanyelugo
;
Tevrizci, Cemal
; …
- In:
Electronic commerce research
15
(
2015
)
4
,
pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
Saved in:
10
How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers
Tajeddini, Kayhan
;
Gamage, Thilini Chathurika
;
Ul …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
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