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~subject:"Deutschland"
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
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Deutschland
E-commerce
Service quality
Supplier relationship management
Relationship marketing
26,267
Beziehungsmarketing
25,593
Social Web
20,634
Social web
20,603
Digitalisierung
16,546
Consumer behaviour
15,579
Customer satisfaction
15,488
Konsumentenverhalten
15,384
Digitization
14,189
Kundenzufriedenheit
13,904
Dienstleistungsqualität
7,770
Online-Marketing
6,919
Internet marketing
6,797
Electronic Commerce
5,488
Germany
4,486
Brand management
4,031
Markenführung
4,024
Online-Handel
3,346
Online retailing
3,335
Innovation
3,288
Theorie
3,011
Theory
2,999
Viral marketing
2,938
Virales Marketing
2,938
Brand image
2,817
Markenimage
2,811
Marketingmanagement
2,783
Marketing management
2,752
Soziales Netzwerk
2,594
Lieferantenmanagement
2,579
Informationstechnik
2,481
Social network
2,438
Information technology
2,396
Internet
2,278
USA
2,223
Kundenmanagement
2,191
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research-article
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Ratgeber
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Research Report
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Amtsdruckschrift
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27
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Bruhn, Manfred
58
Homburg, Christian
49
Bauer, Hans H.
40
Huber, Frank
40
Svensson, Göran
38
Han, Heesup
36
Mattila, Anna S.
28
Wirtz, Bernd W.
27
Piller, Frank T.
26
Prentice, Catherine
26
Sharma, Piyush
26
Prybutok, Victor R.
25
Usman, Osly
24
Wiedmann, Klaus-Peter
24
Spiller, Achim
23
Walsh, Gianfranco
23
Herrmann, Andreas
22
McColl-Kennedy, Janet R.
21
Wangenheim, Florian von
20
Gil Saura, Irene
19
Ringle, Christian M.
19
Swoboda, Bernhard
19
Wong, IpKin Anthony
19
Edvardsson, Bo
18
Evanschitzky, Heiner
18
Shahin, Arash
18
Thaichon, Park
18
Ahlert, Dieter
17
Balaji, M. S.
17
Hammerschmidt, Maik
17
Quach, Sara
17
Roberts-Lombard, Mornay
17
Stauss, Bernd
17
Söderlund, Magnus
17
Bilgihan, Anil
16
Gustafsson, Anders
16
Hennig-Thurau, Thorsten
16
Reichwald, Ralf
16
Stock-Homburg, Ruth
16
Diller, Hermann
15
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Springer Fachmedien Wiesbaden
122
Nomos Verlagsgesellschaft
30
IGI Global
22
Verlag Dr. Kovač
21
World Bank Group
21
Books on Demand GmbH <Norderstedt>
13
Campus Verlag
11
Springer-Verlag GmbH
11
W. Kohlhammer GmbH
11
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
10
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
10
Bertelsmann Stiftung
8
Fördergesellschaft Marketing an der Universität Augsburg
8
Springer Gabler <Firma>
8
VDI-VDE Innovation + Technik GmbH / Institut für Innovation und Technik
8
Haufe-Lexware GmbH & Co. KG
7
Tredition GmbH <Hamburg>
6
World Bank
6
Berliner Wissenschafts-Verlag
5
Bund-Verlag
5
Bundesinstitut für Bau-, Stadt- und Raumforschung
5
Bundesvereinigung Logistik
5
Eric Cuvillier <Firma>
5
Erich-Schmidt-Verlag
5
Friedrich-Schiller-Universität Jena
5
Hochschule für Technik und Wirtschaft Berlin
5
Kassel University Press GmbH
5
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
5
Murmann Publishers GmbH
5
OECD
5
RWTH Aachen
5
Tectum Verlag
5
Deutschland / Bundesministerium für Wirtschaft und Energie
4
Gesellschaft für Ökologische Kommunikation mbH
4
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
4
Logos Verlag Berlin
4
Metropolis-Verlag für Ökonomie Gesellschaft und Politik GmbH
4
National Bureau of Economic Research
4
Organisation for Economic Co-operation and Development
4
Peter Lang GmbH
4
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Journal of retailing and consumer services
335
Journal of business research : JBR
327
Industrial marketing management : the international journal for industrial and high-tech firms
293
International journal of hospitality management
282
SpringerLink / Bücher
222
The journal of services marketing
173
The service industries journal
166
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
The journal of business & industrial marketing
140
Journal of hospitality marketing & management
116
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
111
Services marketing quarterly
107
Springer eBook Collection
97
Service business
89
Journal of service research : JSR
82
Tourism management : research, policies, practice
82
Gabler Edition Wissenschaft
81
Journal of air transport management
78
The TQM journal : the international review of organizational improvement
76
Cogent business & management
75
Technological forecasting & social change : an international journal
72
Asia Pacific journal of marketing and logistics
71
Journal of the Academy of Marketing Science
69
International journal of services and operations management
67
International journal of electronic customer relationship management : IJECRM
66
International journal of quality and service sciences
66
Journal of service management
64
Journal of strategic marketing
64
International journal of electronic marketing and retailing : IJEMR
62
Total quality management & business excellence
62
International journal of quality & reliability management
60
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of business information systems : IJBIS
58
International journal of productivity and quality management : IJPQM
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
Springer eBook Collection / Business and Economics
55
International journal of services, economics and management
53
Marketing intelligence & planning
53
The international journal of bank marketing : IJBM
53
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Source
All
ECONIS (ZBW)
18,467
Other ZBW resources
179
EconStor
102
USB Cologne (EcoSocSci)
54
RePEc
22
BASE
5
Showing
1
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10
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date (oldest first)
1
Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
2
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
3
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
4
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
5
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
6
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
7
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
8
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
9
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
10
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
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