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~subject:"Deutschland"
~subject:"Informationstechnik"
~subject:"Service quality"
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Deutschland
Informationstechnik
Service quality
Relationship marketing
26,267
Beziehungsmarketing
25,593
Social Web
20,634
Social web
20,603
Digitalisierung
16,546
Consumer behaviour
15,579
Customer satisfaction
15,488
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15,384
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14,189
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13,904
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7,770
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4,486
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4,024
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3,346
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3,335
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2,999
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2,938
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2,938
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2,817
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2,811
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2,783
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2,752
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2,594
Lieferantenmanagement
2,579
Supplier relationship management
2,576
Social network
2,438
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2,396
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2,278
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2,223
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2,191
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Bruhn, Manfred
53
Homburg, Christian
41
Huber, Frank
39
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36
Han, Heesup
36
Mattila, Anna S.
26
Prentice, Catherine
26
Prybutok, Victor R.
23
Spiller, Achim
23
Wiedmann, Klaus-Peter
23
Sharma, Piyush
22
Usman, Osly
22
McColl-Kennedy, Janet R.
20
Walsh, Gianfranco
20
Gil Saura, Irene
18
Herrmann, Andreas
18
Wangenheim, Florian von
18
Ringle, Christian M.
17
Shahin, Arash
17
Stauss, Bernd
17
Wong, IpKin Anthony
17
Hammerschmidt, Maik
16
Balaji, M. S.
15
Gustafsson, Anders
15
Stock-Homburg, Ruth
15
Swoboda, Bernhard
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Söderlund, Magnus
15
Bilgihan, Anil
14
Edvardsson, Bo
14
Foscht, Thomas
14
Meffert, Heribert
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Becker, Wolfgang
13
Bertschek, Irene
13
Evanschitzky, Heiner
13
Gong, Taeshik
13
Hadwich, Karsten
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Hyun, Sunghyup Sean
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Klaus, Philipp
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Patterson, Paul G.
13
Benkenstein, Martin
12
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IGI Global
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Nomos Verlagsgesellschaft
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Verlag Dr. Kovač
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World Bank Group
18
Books on Demand GmbH <Norderstedt>
15
Springer-Verlag GmbH
13
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
11
Campus Verlag
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Fraunhofer-Institut für Arbeitswirtschaft und Organisation
10
Springer Gabler <Firma>
9
W. Kohlhammer GmbH
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Bertelsmann Stiftung
8
Haufe-Lexware GmbH & Co. KG
8
RWTH Aachen
8
VDI-VDE Innovation + Technik GmbH / Institut für Innovation und Technik
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Eric Cuvillier <Firma>
7
Fördergesellschaft Marketing an der Universität Augsburg
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World Bank
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Murmann Publishers GmbH
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Berliner Wissenschafts-Verlag
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Friedrich-Schiller-Universität Jena
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Peter Lang GmbH
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Rosa-Luxemburg-Stiftung
4
Shaker Verlag
4
Technische Universität Braunschweig
4
Technische Universität Dresden
4
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International journal of hospitality management
274
Journal of retailing and consumer services
271
Journal of business research : JBR
209
SpringerLink / Bücher
197
The journal of services marketing
160
The service industries journal
151
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
145
Journal of hospitality marketing & management
111
International journal of contemporary hospitality management
108
Journal of travel and tourism marketing
100
Springer eBook Collection
98
Services marketing quarterly
97
Technological forecasting & social change : an international journal
88
Service business
78
The TQM journal : the international review of organizational improvement
78
Journal of air transport management
76
Journal of service research : JSR
76
Tourism management : research, policies, practice
76
Gabler Edition Wissenschaft
72
Cogent business & management
68
International journal of quality and service sciences
63
International journal of services and operations management
63
Total quality management & business excellence
60
International journal of quality & reliability management
59
Journal of service management
59
International journal of productivity and quality management : IJPQM
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Springer eBook Collection / Business and Economics
51
Asia Pacific journal of marketing and logistics
50
International journal of services, economics and management
50
Managing service quality : MSQ ; an international journal
50
Industrial marketing management : the international journal for industrial and high-tech firms
49
The international journal of bank marketing : IJBM
48
International journal of services and operations management : IJSOM
46
Research
42
Journal of the Academy of Marketing Science
41
Journal of service research
40
Quality management journal : QMJ
40
Journal of Services Marketing
39
Journal of Asian finance, economics and business : JAFEB
38
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ECONIS (ZBW)
14,516
Other ZBW resources
177
EconStor
103
USB Cologne (EcoSocSci)
63
RePEc
20
BASE
5
Showing
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1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
5
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
6
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
9
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
10
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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