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~subject:"Dienstleistungsqualität"
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
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Dienstleistungsqualität
E-commerce
Service quality
Supplier relationship management
Relationship marketing
26,267
Beziehungsmarketing
25,593
Social Web
20,634
Social web
20,603
Digitalisierung
16,546
Consumer behaviour
15,579
Customer satisfaction
15,488
Konsumentenverhalten
15,384
Digitization
14,189
Kundenzufriedenheit
13,904
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6,919
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6,797
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5,488
Deutschland
4,760
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4,486
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4,031
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4,024
Online-Handel
3,346
Online retailing
3,335
Innovation
3,288
Theorie
3,011
Theory
2,999
Viral marketing
2,938
Virales Marketing
2,938
Brand image
2,817
Markenimage
2,811
Marketingmanagement
2,783
Marketing management
2,752
Soziales Netzwerk
2,594
Lieferantenmanagement
2,579
Informationstechnik
2,481
Social network
2,438
Information technology
2,396
Internet
2,278
USA
2,223
Kundenmanagement
2,191
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Svensson, Göran
39
Han, Heesup
36
Bruhn, Manfred
34
Mattila, Anna S.
28
Prentice, Catherine
26
Sharma, Piyush
26
Prybutok, Victor R.
25
Usman, Osly
24
Homburg, Christian
23
McColl-Kennedy, Janet R.
21
Wirtz, Bernd W.
21
Gil Saura, Irene
19
Wong, IpKin Anthony
19
Shahin, Arash
18
Thaichon, Park
18
Balaji, M. S.
17
Edvardsson, Bo
17
Quach, Sara
17
Roberts-Lombard, Mornay
17
Söderlund, Magnus
17
Bauer, Hans H.
16
Bilgihan, Anil
16
Piller, Frank T.
16
Gustafsson, Anders
15
Verhoef, Peter C.
15
Evanschitzky, Heiner
14
Hammerschmidt, Maik
14
Klaus, Philipp
14
Walsh, Gianfranco
14
Casidy, Riza
13
Dwivedi, Yogesh Kumar
13
Gong, Taeshik
13
Grewal, Dhruv
13
Grégoire, Yany
13
Hollebeek, Linda D.
13
Hyun, Sunghyup Sean
13
Kleinaltenkamp, Michael
13
Law, Chun Hung Roberts
13
Mpinganjira, Mercy
13
Patterson, Paul G.
13
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IGI Global
22
Springer Fachmedien Wiesbaden
22
World Bank Group
21
Nomos Verlagsgesellschaft
8
World Bank
6
OECD
5
Organisation for Economic Co-operation and Development
4
Verlag Dr. Kovač
4
Books on Demand GmbH <Norderstedt>
3
Campus Verlag
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
3
Fördergesellschaft Marketing an der Universität Augsburg
3
Hochschule für Technik und Wirtschaft Berlin
3
Kassel University Press GmbH
3
National Bureau of Economic Research
3
Springer-Verlag GmbH
3
UNCTAD
3
Verlag Franz Vahlen
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Albrecht Knaus Verlag
2
Berliner Wissenschafts-Verlag
2
Bund-Verlag
2
Bundesvereinigung Logistik
2
Deutschland / Bundesministerium für Wirtschaft und Energie
2
Economic Research Institute for ASEAN and East Asia
2
Erich-Schmidt-Verlag
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European Health Care Conference <2, 2011, Hamburg>
2
Europäisches Parlament / IPOL - Generaldirektion Interne Politikbereiche der Union
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Europäisches Parlament / Policy Department for Economic, Scientific and Quality of Life Policies
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Haufe-Lexware GmbH & Co. KG
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Healthcare Information and Management Systems Society
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Kompetenzschwerpunkt E-Business
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2
Monopolkommission
2
Murmann Publishers GmbH
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Russland / Ministerstvo cifrovogo razvitija, svjazi i massovych kommunikacij
2
Russland / Ministerstvo svjazi i massovych kommunikacij
2
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Journal of retailing and consumer services
331
Journal of business research : JBR
323
Industrial marketing management : the international journal for industrial and high-tech firms
292
International journal of hospitality management
280
The journal of services marketing
173
The service industries journal
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
The journal of business & industrial marketing
140
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
110
Services marketing quarterly
107
Service business
91
SpringerLink / Bücher
81
Tourism management : research, policies, practice
80
Journal of air transport management
77
Journal of service research : JSR
77
The TQM journal : the international review of organizational improvement
76
Cogent business & management
75
Asia Pacific journal of marketing and logistics
70
International journal of electronic customer relationship management : IJECRM
68
Technological forecasting & social change : an international journal
67
International journal of quality and service sciences
66
International journal of services and operations management
66
Journal of the Academy of Marketing Science
66
Journal of strategic marketing
63
International journal of electronic marketing and retailing : IJEMR
62
Journal of service management
62
Total quality management & business excellence
62
International journal of quality & reliability management
60
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of business information systems : IJBIS
58
International journal of productivity and quality management : IJPQM
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of services, economics and management
53
Electronic commerce research
52
Marketing intelligence & planning
52
International journal of production economics
51
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
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ECONIS (ZBW)
14,538
Other ZBW resources
179
RePEc
22
EconStor
19
OLC EcoSci
6
BASE
5
USB Cologne (EcoSocSci)
1
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1
Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
2
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
3
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
4
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
5
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
6
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
7
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
8
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
9
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
10
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
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