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~subject:"Dienstleistungsqualität"
~subject:"E-commerce"
~subject:"Supplier relationship management"
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Dienstleistungsqualität
E-commerce
Supplier relationship management
Relationship marketing
26,442
Beziehungsmarketing
25,767
Social Web
20,854
Social web
20,823
Digitalisierung
16,926
Consumer behaviour
15,772
Konsumentenverhalten
15,577
Customer satisfaction
15,563
Digitization
14,565
Kundenzufriedenheit
13,977
Service quality
8,004
Online-Marketing
7,003
Internet marketing
6,881
Electronic Commerce
5,571
Deutschland
4,780
Germany
4,505
Brand management
4,057
Markenführung
4,050
Online-Handel
3,413
Online retailing
3,401
Innovation
3,359
Theorie
3,035
Theory
3,023
Viral marketing
2,967
Virales Marketing
2,967
Brand image
2,845
Markenimage
2,839
Marketingmanagement
2,803
Marketing management
2,772
Soziales Netzwerk
2,623
Lieferantenmanagement
2,612
Informationstechnik
2,515
Social network
2,467
Information technology
2,430
Internet
2,284
USA
2,225
Innovationsmanagement
2,210
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Bibliography included
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Ratgeber
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Svensson, Göran
39
Han, Heesup
36
Bruhn, Manfred
34
Mattila, Anna S.
28
Prentice, Catherine
26
Prybutok, Victor R.
25
Usman, Osly
24
Homburg, Christian
23
Sharma, Piyush
23
Wirtz, Bernd W.
21
McColl-Kennedy, Janet R.
20
Gil Saura, Irene
19
Wong, IpKin Anthony
19
Balaji, M. S.
17
Bilgihan, Anil
17
Edvardsson, Bo
17
Quach, Sara
17
Roberts-Lombard, Mornay
17
Shahin, Arash
17
Söderlund, Magnus
17
Thaichon, Park
17
Bauer, Hans H.
16
Piller, Frank T.
16
Verhoef, Peter C.
16
Gustafsson, Anders
15
Klaus, Philipp
15
Evanschitzky, Heiner
14
Hammerschmidt, Maik
14
Walsh, Gianfranco
14
Casidy, Riza
13
Dwivedi, Yogesh Kumar
13
Gong, Taeshik
13
Grewal, Dhruv
13
Grégoire, Yany
13
Hollebeek, Linda D.
13
Hyun, Sunghyup Sean
13
Kleinaltenkamp, Michael
13
Law, Chun Hung Roberts
13
Mpinganjira, Mercy
13
Roy, Sanjit
13
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IGI Global
22
Springer Fachmedien Wiesbaden
22
World Bank Group
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OECD
9
Nomos Verlagsgesellschaft
8
World Bank
6
National Bureau of Economic Research
4
Organisation for Economic Co-operation and Development
4
Verlag Dr. Kovač
4
Books on Demand GmbH <Norderstedt>
3
Campus Verlag
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
3
Fördergesellschaft Marketing an der Universität Augsburg
3
Hochschule für Technik und Wirtschaft Berlin
3
Kassel University Press GmbH
3
Springer-Verlag GmbH
3
UNCTAD
3
Verlag Franz Vahlen
3
Albrecht Knaus Verlag
2
Berliner Wissenschafts-Verlag
2
Bund-Verlag
2
Bundesvereinigung Logistik
2
Deutschland / Bundesministerium für Wirtschaft und Energie
2
Economic Research Institute for ASEAN and East Asia
2
Edward Elgar Publishing
2
Erich-Schmidt-Verlag
2
European Health Care Conference <2, 2011, Hamburg>
2
Europäisches Parlament / IPOL - Generaldirektion Interne Politikbereiche der Union
2
Europäisches Parlament / Policy Department for Economic, Scientific and Quality of Life Policies
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Hamburger Edition
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Haufe-Lexware GmbH & Co. KG
2
Healthcare Information and Management Systems Society
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Kompetenzschwerpunkt E-Business
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MITP Verlags-GmbH & Co. KG
2
Monopolkommission
2
Murmann Publishers GmbH
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Russland / Ministerstvo cifrovogo razvitija, svjazi i massovych kommunikacij
2
Russland / Ministerstvo svjazi i massovych kommunikacij
2
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Journal of retailing and consumer services
343
Journal of business research : JBR
323
Industrial marketing management : the international journal for industrial and high-tech firms
293
International journal of hospitality management
280
The journal of services marketing
173
The service industries journal
164
The journal of business & industrial marketing
157
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
Journal of hospitality marketing & management
116
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
110
Services marketing quarterly
107
Service business
91
SpringerLink / Bücher
81
Tourism management : research, policies, practice
81
Journal of air transport management
77
Journal of service research : JSR
77
Cogent business & management
75
The TQM journal : the international review of organizational improvement
75
Asia Pacific journal of marketing and logistics
70
International journal of quality and service sciences
70
International journal of electronic customer relationship management : IJECRM
68
Technological forecasting & social change : an international journal
67
International journal of services and operations management
66
Journal of the Academy of Marketing Science
66
Journal of service management
65
Journal of strategic marketing
63
International journal of electronic marketing and retailing : IJEMR
62
Total quality management & business excellence
62
International journal of quality & reliability management
60
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of business information systems : IJBIS
58
International journal of productivity and quality management : IJPQM
57
Electronic commerce research
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of services, economics and management
53
Marketing intelligence & planning
52
International journal of production economics
51
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
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ECONIS (ZBW)
14,683
EconStor
12
OLC EcoSci
6
RePEc
2
Other ZBW resources
2
USB Cologne (EcoSocSci)
1
Showing
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1
Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
2
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
3
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
4
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
5
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
6
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
7
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
8
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
9
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
10
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
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