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~subject:"Dienstleistungsqualität"
~subject:"Informationstechnik"
~subject:"Service quality"
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Dienstleistungsqualität
Informationstechnik
Service quality
Relationship marketing
26,267
Beziehungsmarketing
25,593
Social Web
20,634
Social web
20,603
Digitalisierung
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Consumer behaviour
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2,752
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2,579
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2,576
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2,396
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2,278
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2,223
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Han, Heesup
36
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26
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26
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23
Sharma, Piyush
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Usman, Osly
22
Bruhn, Manfred
20
McColl-Kennedy, Janet R.
20
Gil Saura, Irene
18
Shahin, Arash
17
Wong, IpKin Anthony
17
Balaji, M. S.
15
Söderlund, Magnus
15
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14
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14
Edvardsson, Bo
13
Gong, Taeshik
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Klaus, Philipp
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Patterson, Paul G.
13
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12
Hammerschmidt, Maik
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Hyun, Sunghyup Sean
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Marimon, Frederic
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Quach, Sara
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Sreejesh, S.
12
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11
Hollebeek, Linda D.
11
Jang, Soocheong
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Qu, Hailin
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Torres, Edwin N.
11
Van Vaerenbergh, Yves
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Akroush, Mamoun N.
10
Ali, Faizan
10
Guchait, Priyanko
10
Hsu, Cathy H. C.
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Izogo, Ernest Emeka
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Kim, Woo Gon
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Ladhari, Riadh
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Ringle, Christian M.
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Roberts-Lombard, Mornay
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World Bank Group
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Springer-Verlag GmbH
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
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Healthcare Information and Management Systems Society
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RWTH Aachen
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Vereinte Nationen / Economic Commission for Latin America and the Caribbean
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Edward Elgar Publishing
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Eric Cuvillier <Firma>
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European Health Care Conference <2, 2011, Hamburg>
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Georg-August-Universität Göttingen
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Haufe-Lexware GmbH & Co. KG
2
ItAIS <18., 2021, Trient>
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Jornada Internacional de Comunicación Digital <1., 2015, Medellín>
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Association of Italian Organization Studies Academics / Annual workshop <21., 2020, Mailand>
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Australian and New Zealand Marketing Academy
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Bandung Creative Movement International Conference on Creative Industries <7., 2020, Bandung>
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Belorusskij gosudarstvennyj universitet
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International journal of hospitality management
272
Journal of retailing and consumer services
267
Journal of business research : JBR
204
The journal of services marketing
160
The service industries journal
149
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
Journal of hospitality marketing & management
110
International journal of contemporary hospitality management
108
Journal of travel and tourism marketing
99
Services marketing quarterly
97
Technological forecasting & social change : an international journal
82
Service business
80
The TQM journal : the international review of organizational improvement
78
Journal of air transport management
75
Tourism management : research, policies, practice
74
Journal of service research : JSR
71
Cogent business & management
68
International journal of quality and service sciences
63
International journal of services and operations management
62
Total quality management & business excellence
60
International journal of quality & reliability management
59
Journal of service management
57
International journal of productivity and quality management : IJPQM
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of services, economics and management
50
Asia Pacific journal of marketing and logistics
49
Managing service quality : MSQ ; an international journal
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of services and operations management : IJSOM
46
Springer eBook Collection
46
The international journal of bank marketing : IJBM
46
Journal of service research
40
Quality management journal : QMJ
40
Journal of Services Marketing
39
SpringerLink / Bücher
39
Journal of Asian finance, economics and business : JAFEB
38
International journal of business information systems : IJBIS
37
Journal of strategic marketing
37
Journal of the Academy of Marketing Science
37
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
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ECONIS (ZBW)
10,174
Other ZBW resources
177
EconStor
20
RePEc
20
USB Cologne (EcoSocSci)
10
OLC EcoSci
6
BASE
5
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date (oldest first)
1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
5
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
6
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
9
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
10
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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