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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Indien
117,588
India
95,036
Konsumentenverhalten
79,057
Consumer behaviour
78,625
Theorie
13,364
Theory
13,128
Beziehungsmarketing
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Relationship marketing
8,975
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Markenimage
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Brand image
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China
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Kundenzufriedenheit
5,722
Customer satisfaction
5,717
Online-Handel
5,512
Online retailing
5,499
Zeit
5,107
Wirtschaftswachstum
4,983
Deutschland
4,979
Time
4,800
Service quality
4,763
Social Web
4,702
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4,700
Einzelhandel
4,630
Economic growth
4,609
Retail trade
4,544
Germany
4,479
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Han, Heesup
31
Mattila, Anna S.
25
Usman, Osly
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Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Das, Jishnu
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Bloom, Nicholas
10
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Mahapatra, Siba Sankar
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Chahal, Hardeep
9
Hollebeek, Linda D.
9
Lemos, Renata
9
Sadun, Raffaella
9
Satapathy, Suchismita
9
Van Reenen, John
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Gera, Rajat
8
Harun, Ahasan
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Park, Jungkun
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Qu, Hailin
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Sparks, Beverley
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Sreekumar
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National Bureau of Economic Research
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Verlag Dr. Kovač
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Journal of retailing and consumer services
232
International journal of hospitality management
195
Journal of business research : JBR
122
The journal of services marketing
107
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
Services marketing quarterly
74
Journal of travel and tourism marketing
67
The service industries journal
64
Cogent business & management
50
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
International journal of services and operations management
41
Journal of air transport management
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
37
Tourism management : research, policies, practice
36
Asia Pacific journal of marketing and logistics
33
The TQM journal : the international review of organizational improvement
33
The international journal of bank marketing : IJBM
33
Journal of service management
32
International journal of quality and service sciences
30
International journal of services, economics and management
29
International journal of quality & reliability management
27
Psychology & marketing
26
International journal of business information systems : IJBIS
25
Journal of service research
25
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of strategic marketing
23
Managing service quality : MSQ ; an international journal
23
Quality management journal : QMJ
23
European journal of marketing : EJM
22
Journal of retailing
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
20
Global business review
19
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ECONIS (ZBW)
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EconStor
6
OLC EcoSci
2
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1
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin
;
Liu, Chih-Hsing
;
Tu, Jin-Hua
- In:
Journal of air transport management
53
(
2016
),
pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Saved in:
2
The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa
;
Rahayu Hijrah Hati
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
Saved in:
3
How do the services of low cost carriers affect passengers' behavioral intentions to revisit a destination?
Hsu, Chia-Jui
;
Yen, Jin-Ru
;
Chang, Yu-Chun
;
Woon, Hui Kee
- In:
Journal of air transport management
52
(
2016
),
pp. 111-116
Persistent link: https://www.econbiz.de/10011602648
Saved in:
4
Promote the price promotion : the effects of price promotions on customer evaluations in coffee chain stores
Huang, Hui-chun
;
Chang, Ya-ting
;
Yeh, Che-yi
;
Liao, …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1065-1082
Persistent link: https://www.econbiz.de/10010426077
Saved in:
5
Top purchase intention priorities of Vietnamese low cost carrier passengers : expectations and satisfaction
Moslehpour, Massoud
;
Wong, Wing Keung
;
Lin, Yi Hsin
; …
- In:
Eurasian business review
8
(
2018
)
4
,
pp. 371-389
Persistent link: https://www.econbiz.de/10011924995
Saved in:
6
Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih
;
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
Saved in:
7
Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D.
- In:
Journal of air transport management
35
(
2014
),
pp. 64-71
Persistent link: https://www.econbiz.de/10010246670
Saved in:
8
Airline brand image, passenger perceived value and loyalty towards full-service and low-cost carriers
Fu, Yan-Kai
- In:
Tourism review
78
(
2023
)
6
,
pp. 1433-1451
Persistent link: https://www.econbiz.de/10014511720
Saved in:
9
The mediating role of passenger satisfaction on the relationship between service quality and behavioral intentions of low-cost carriers
Lin, Hsiu-Fen
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014320929
Saved in:
10
Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin
;
Amin, Muslim
;
Okumus, Fevzi
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
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