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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Salespeople
2,423
Verkaufspersonal
2,395
Verkauf
893
Selling
881
Relationship marketing
580
Beziehungsmarketing
578
B-to-B-Marketing
262
Business-to-business marketing
262
Consumer behaviour
256
Konsumentenverhalten
256
USA
201
United States
199
Einzelhandel
187
Lieferantenmanagement
181
Retail trade
181
Supplier relationship management
181
Control systems
177
Job satisfaction
175
Arbeitsleistung
174
Arbeitszufriedenheit
174
Job performance
173
Customer satisfaction
172
Kundenzufriedenheit
172
Sales
172
Arbeitsverhalten
158
Work behaviour
158
Leistungsmotivation
147
Work motivation
145
Service quality
143
Theory
143
Theorie
142
Verkäufer
138
Deutschland
122
Emotion
122
Customer service
121
Kundenservice
120
Erfolgsfaktor
118
Success factor
113
Absatz
111
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Undetermined
66
Free
13
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Article
124
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113
Aufsatz in Zeitschrift
113
Aufsatz im Buch
11
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11
Hochschulschrift
8
Graue Literatur
5
Non-commercial literature
5
Thesis
4
Case study
3
Fallstudie
3
Arbeitspapier
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English
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German
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Ahearne, Michael
5
Rapp, Adam
4
Udayana, Ida Bagus Nyoman
4
Ahmad, Bilal
3
Akhtar, Nadeem
3
Bachrach, Daniel G.
3
Boukis, Achilleas
3
Coelho, Filipe
3
Farida, Naili
3
Lam, Son K.
3
Auh, Seigyoung
2
Babakus, Emin
2
Daunt, Kate L.
2
Ellinger, Alexander E.
2
Elmadağ Baş, Ayşe Banu
2
Erbel, Christiane
2
Fichtel, Sina
2
Fisher, Michelle
2
Haddad, Abeer
2
Han, Jie Hui
2
Keh, Hean Tat
2
Kittinger, Alexander
2
Koritos, Christos
2
Li, Xuan
2
Liu, Da
2
Luu Trong Tuan
2
Mejía-Vásquez, Pericles Ramón
2
Mengüç, Bülent
2
Mullins, Ryan R.
2
Papastathopoulos, Avraam
2
Pornpitakpan, Chanthika
2
Ren, Run
2
Silva, Sheila Serafim da
2
Sousa, Carlos M. P.
2
Stiller, Michael
2
Sánchez-Gómez, Roberto
2
Vázquez-Suárez, Luis
2
Wieseke, Jan
2
Yavas, Ugur
2
Adams, Frank G.
1
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IGI Global
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The service industries journal
8
Journal of retailing and consumer services
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Asia Pacific journal of marketing and logistics
4
Journal of service research
4
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
The journal of services marketing
4
Australasian marketing journal
3
International journal of hospitality management
3
Journal of business research : JBR
3
Journal of marketing
3
Journal of retailing
3
The journal of personal selling & sales management : JPSSM
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
European journal of marketing : EJM
2
Gabler Edition Wissenschaft
2
Interaktionen im Dienstleistungsbereich
2
International journal of contemporary hospitality management
2
International journal of retail & distribution management
2
International journal of services and operations management
2
Journal of fashion marketing and management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of service management
2
Journal of strategic marketing
2
Psychology & marketing
2
Tourism management : research, policies, practice
2
An introduction to industrial service design
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Asia-Pacific journal of business administration
1
Berichte der Werkstatt für Organisations- und Personalforschung
1
Berichte der Werkstatt für Organisations- und Personalforschung e.V.
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
British journal of management : BJM
1
Business process management journal
1
Cogent business & management
1
Decision sciences : DS
1
E-marketing in developed and developing countries : emerging practices
1
Electronic Services
1
European journal of marketing
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ECONIS (ZBW)
143
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143
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1
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
2
Control mechanisms and goal orientations : evidence from frontline service employees
Alencar Rodrigues, Luiza Cristina
;
Coelho, Filipe
; …
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 350-371
Persistent link: https://www.econbiz.de/10011309600
Saved in:
3
The 30-second-sale : snap impressions of a retail sales person influence consumers decision making
Hari, Jürg
;
Stros, Michael
;
Marriott, John
- In:
Anspruchsgruppenorientierte Kommunikation : neue …
,
(pp. 53-66)
.
2008
Persistent link: https://www.econbiz.de/10003759626
Saved in:
4
Organizational factors associated with job characteristics : evidence from frontline service employees
Coelho, Filipe
;
Augusto, Mário Gomes
- In:
Journal of strategic marketing
16
(
2008
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10003759916
Saved in:
5
Bestimmungsfaktoren des Beratungserfolges : eine informationsökonomische Betrachtung und empirische Analyse im Handel
Haas, Alexander
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
58
(
2006
)
5
,
pp. 638-664
Persistent link: https://www.econbiz.de/10003355254
Saved in:
6
Kundenberatung im persönlichen Verkauf : ein problemlösungsorientierter Ansatz für den stationären Einzelhandel
Stiller, Michael
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003335970
Saved in:
7
The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...
Ashill, Nicholas J.
;
Rod, Michel
;
Carruthers, Janet
- In:
Journal of strategic marketing
16
(
2008
)
5
,
pp. 437-462
Persistent link: https://www.econbiz.de/10003797210
Saved in:
8
"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina
-
2009
Persistent link: https://www.econbiz.de/10003809865
Saved in:
9
The role of leaders in internal marketing
Wieseke, Jan
;
Ahearne, Michael
;
Lam, Son K.
;
Dick, Rolf van
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 123-145
Persistent link: https://www.econbiz.de/10003820612
Saved in:
10
Salespersons' service quality and customer loyalty in fashion chain stores : a study in Hong Kong retail stores
Sum, Cheng Yu
;
Hui, Chi-leung
- In:
Journal of fashion marketing and management
13
(
2009
)
1
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003847773
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