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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Relationship marketing
26,443
Beziehungsmarketing
25,768
Value creation
14,235
Taiwan
14,203
Betriebliche Wertschöpfung
14,071
Theorie
12,566
Theory
12,377
Brand management
8,358
Markenführung
8,312
Customer satisfaction
8,290
Kundenzufriedenheit
8,078
Brand image
7,164
Markenimage
7,115
Deutschland
6,813
USA
6,775
Service quality
6,584
United States
6,474
Germany
6,410
Online-Handel
6,114
Online retailing
6,099
Social Web
6,049
Social web
6,046
Online-Marketing
5,319
Internet marketing
5,294
Electronic Commerce
5,049
E-commerce
4,871
Einzelhandel
4,752
Retail trade
4,708
Brand
4,550
Markenartikel
4,539
China
4,447
Marketingmanagement
4,068
Marketing management
4,052
Werbewirkung
3,740
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3,700
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3,562
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Han, Heesup
37
Mattila, Anna S.
29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
22
Usman, Osly
21
Bruhn, Manfred
20
Balaji, M. S.
16
Jang, Soocheong
16
Prybutok, Victor R.
16
Gustafsson, Anders
15
Klaus, Philipp
15
Gong, Taeshik
14
Line, Nathaniel D.
14
Edvardsson, Bo
13
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Bilgihan, Anil
12
Gil Saura, Irene
12
Sharma, Piyush
12
Sreejesh, S.
12
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Wong, IpKin Anthony
11
Miao, Li
10
Voorhees, Clay M.
10
Ali, Faizan
9
Amin, Muslim
9
Chen, Ching-fu
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Kim, Woo Gon
9
Marimon, Frederic
9
Park, Jungkun
9
Ryu, Kisang
9
Schumann, Jan Hendrik
9
Su, LuJun
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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European Health Care Conference <2, 2011, Hamburg>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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International Conference on Services Management <North Cyprus)>
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Clausthal
1
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Universität Osnabrück / Fachgebiet Geographie
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Universität Potsdam
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Journal of retailing and consumer services
270
International journal of hospitality management
266
Journal of business research : JBR
160
The journal of services marketing
146
The service industries journal
128
International journal of contemporary hospitality management
98
Journal of hospitality marketing & management
97
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
97
Journal of travel and tourism marketing
83
Services marketing quarterly
82
Journal of service research : JSR
66
Service business
65
Tourism management : research, policies, practice
59
Journal of service management
57
Cogent business & management
55
Journal of air transport management
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
The TQM journal : the international review of organizational improvement
43
Asia Pacific journal of marketing and logistics
41
International journal of quality and service sciences
40
Journal of service research
39
International journal of services, economics and management
37
International journal of services and operations management
36
Managing service quality : MSQ ; an international journal
36
The international journal of bank marketing : IJBM
36
Journal of strategic marketing
34
Total quality management & business excellence
34
Industrial marketing management : the international journal for industrial and high-tech firms
31
Journal of the Academy of Marketing Science
31
Psychology & marketing
31
European journal of marketing : EJM
29
International journal of quality & reliability management
29
International journal of services and operations management : IJSOM
29
Journal of hospitality and tourism insights
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of retailing
27
Marketing intelligence & planning
27
International journal of electronic customer relationship management : IJECRM
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
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ECONIS (ZBW)
6,514
EconStor
10
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
Saved in:
2
Determining value in a complex service setting
Plewa, Carolin
;
Sweeney, Jillian C.
;
Michayluk, David
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 568-591
Persistent link: https://www.econbiz.de/10011417693
Saved in:
3
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
4
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
5
A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Tomás F.
; …
- In:
Tourism economics : the business and finance of tourism …
21
(
2015
)
6
,
pp. 1273-1294
Persistent link: https://www.econbiz.de/10011443637
Saved in:
6
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
7
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
8
Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen
;
Basu, Amiya K.
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
Saved in:
9
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
Saved in:
10
Perceived value of retail service and loyalty to the commercial chain : the role of propensity to buy store brands
Rubio Benito, Natalia
;
Vilaseñor, Nieves
;
Yagüe …
- In:
The international review of retail, distribution and …
23
(
2013
)
5
,
pp. 493-510
Persistent link: https://www.econbiz.de/10010222160
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