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Customer service in a marketing and logistics approach
Buła, Piotr; Kozieł, Paulina - In: The future of management: entrepreneurship, change and …, (pp. 233-244). 2019
Persistent link: https://www.econbiz.de/10012698758
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Determinants of customer loyalty for home delivery
Lin, Chin-Sen; Hsu, Chia-Lin; Chen, Mu-Chen - In: International journal of logistics systems and management 22 (2015) 2, pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
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Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce
Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23
discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is … performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study …
Persistent link: https://www.econbiz.de/10013287888
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Using importance-performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services
Hu, Kai-Chieh; Chia, Kai-Chieh; Lu, Mingying; Liang, Ya-Lan - In: The international journal of logistics management 33 (2022) 2, pp. 477-498
Persistent link: https://www.econbiz.de/10013429509
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Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas - In: Benchmarking : an international journal 29 (2022) 8, pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
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Customer satisfaction : role of customer service, innovation, and price in the laundry industry in Ghana
Amoako, George Kofi - In: Journal of African business 23 (2022) 1, pp. 146-164
Persistent link: https://www.econbiz.de/10012821570
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Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
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Managing customer switching behavior in the banking industry
Thaichon, Park; Quach, Sara; Bavalur, Amulya Sai; Nair, … - In: Services marketing quarterly 38 (2017) 3, pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
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Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana; Monfort, Abel; López, Belén - In: Journal of promotion management : innovations in … 30 (2024) 2, pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
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The power of AI : enhancing customer loyalty through satisfaction and efficiency
Singh, Pragya; Singh, Vandana - In: Cogent business & management 11 (2024) 1, pp. 1-14
In the rapidly evolving landscape of customer service, integrating AI-powered solutionshas emerged as a game-changer. This study delves into the intricate dynamics of AI-Powered Customer Service and its profound impact on customer loyalty, specifically focusing on the mediating roles played by...
Persistent link: https://www.econbiz.de/10014526490