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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Konsumentenverhalten
79,066
Consumer behaviour
78,634
Industrie
50,970
Manufacturing industries
37,004
Beziehungsmarketing
25,165
Relationship marketing
25,137
Theorie
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Theory
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Einzelhandel
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17,336
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16,979
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14,715
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14,275
USA
11,791
Germany
11,418
Markenimage
10,849
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10,839
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10,634
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9,114
Kundenzufriedenheit
8,126
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8,114
Brand
8,020
Supply chain
7,776
Lieferkette
7,775
Service quality
6,522
Online-Handel
6,425
Online retailing
6,403
Social Web
6,402
Social web
6,396
Indien
6,219
Electronic Commerce
6,187
Produktivität
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6,043
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5,980
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5,945
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Han, Heesup
37
Mattila, Anna S.
29
Prentice, Catherine
25
Usman, Osly
22
McColl-Kennedy, Janet R.
21
Bruhn, Manfred
20
Klaus, Philipp
16
Prybutok, Victor R.
16
Gustafsson, Anders
15
Jang, Soocheong
15
Balaji, M. S.
14
Edvardsson, Bo
14
Gong, Taeshik
14
Line, Nathaniel D.
14
Sharma, Piyush
14
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Gil Saura, Irene
12
Sreejesh, S.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Park, Jungkun
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Miao, Li
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Amin, Muslim
9
Grégoire, Yany
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Marimon, Frederic
9
Schumann, Jan Hendrik
9
So, Kevin Kam Fung
9
Sparks, Beverley
9
Su, LuJun
9
Van Vaerenbergh, Yves
9
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
Deutschland / Bundeswehr / Universität Hamburg
2
European Health Care Conference <2, 2011, Hamburg>
2
IGI Global
2
OECD
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IT Service Management Forum Deutschland
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
QUIS <11, 2009, Wolfsburg>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Potsdam
1
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Journal of retailing and consumer services
274
International journal of hospitality management
241
Journal of business research : JBR
164
The journal of services marketing
152
The service industries journal
116
International journal of contemporary hospitality management
98
Journal of hospitality marketing & management
98
Services marketing quarterly
87
Journal of travel and tourism marketing
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
81
Journal of service research : JSR
69
Service business
68
Journal of service management
56
Cogent business & management
55
Tourism management : research, policies, practice
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
43
Industrial marketing management : the international journal for industrial and high-tech firms
42
The TQM journal : the international review of organizational improvement
41
International journal of services and operations management
40
Journal of air transport management
40
Journal of service research
40
International journal of quality and service sciences
38
Managing service quality : MSQ ; an international journal
37
The international journal of bank marketing : IJBM
36
International journal of services, economics and management
35
Journal of strategic marketing
34
International journal of quality & reliability management
32
Journal of the Academy of Marketing Science
32
Psychology & marketing
32
Total quality management & business excellence
32
European journal of marketing : EJM
29
Journal of retailing
29
Journal of Asian finance, economics and business : JAFEB
27
Marketing intelligence & planning
26
International journal of productivity and quality management : IJPQM
25
Quality management journal : QMJ
25
International journal of electronic customer relationship management : IJECRM
24
International journal of electronic marketing and retailing : IJEMR
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
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ECONIS (ZBW)
6,520
EconStor
11
OLC EcoSci
4
USB Cologne (EcoSocSci)
2
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1
The influence of a retail store manager in developing frontline employee
brand
relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Saved in:
2
The influences of
brand
benefits on
brand
loyalty : intermediate mechanisms
Huang, Shyh-Ming
;
Fang, Shyh-Rong
;
Fang, Shih Chieh
; …
- In:
Australian journal of management
41
(
2016
)
1
,
pp. 141-160
Persistent link: https://www.econbiz.de/10011479155
Saved in:
3
Perceptions of others, mindfulness, and
brand
experience in retail service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
Saved in:
4
Driving in-role and extra-role
brand
performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
5
The moderating role of technology anxiety on
brand
service quality,
brand
image and their relation to
brand
loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
6
The roles of perceived quality, trust, and satisfaction in predicting
brand
loyalty : the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business excellence
6
(
2013
)
6
,
pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
Saved in:
7
Factors affecting Jordanian consumer loyalty toward cellular phone
brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
8
Factors affecting
brand
switching in telecommunication industry in Kathmandu valley
Thagunna, Suresh Singh
- In:
Nepalese journal of economics : a publication of …
7
(
2023
)
3
,
pp. 159-173
Persistent link: https://www.econbiz.de/10014422582
Saved in:
9
Brand
price differentials in retail distribution : product quality and service quality
Mañez Castillejo, Juan A.
;
Moner Colonques, Rafael
; …
- In:
Applied economics
48
(
2016
)
58/60
,
pp. 5749-5760
Persistent link: https://www.econbiz.de/10011772192
Saved in:
10
Store brands' purchase intention : examining the role of perceived quality
Calvo-Porral, Cristina
;
Lévy Mangin, Jean-Pierre
- In:
European research on management and business economics
23
(
2017
)
2
,
pp. 90-95
Persistent link: https://www.econbiz.de/10011893387
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