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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,835
Konsumentenverhalten
81,387
Relationship marketing
26,429
Beziehungsmarketing
25,754
Electronic Commerce
24,071
E-commerce
21,450
Social Web
20,847
Social web
20,816
Vertrauen
17,164
Confidence
16,545
Theorie
14,895
Theory
14,669
Online-Marketing
13,264
Internet marketing
13,148
Online-Handel
11,509
Online retailing
11,463
Deutschland
9,389
Brand management
9,186
Markenführung
9,145
Germany
8,841
Customer satisfaction
8,657
Kundenzufriedenheit
8,427
USA
8,016
Internet
7,785
United States
7,680
Brand image
7,477
Markenimage
7,440
Service quality
6,853
Experiment
5,851
Einzelhandel
5,565
Retail trade
5,469
Marketingmanagement
5,143
Marketing management
5,107
Werbewirkung
4,815
Advertising effects
4,765
Brand
4,710
Markenartikel
4,701
Viral marketing
4,271
Virales Marketing
4,271
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Han, Heesup
37
Mattila, Anna S.
31
Prentice, Catherine
25
Usman, Osly
22
McColl-Kennedy, Janet R.
21
Bruhn, Manfred
20
Prybutok, Victor R.
17
Balaji, M. S.
15
Gong, Taeshik
15
Jang, Soocheong
15
Klaus, Philipp
15
Gustafsson, Anders
14
Line, Nathaniel D.
14
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Sreejesh, S.
13
Bauer, Hans H.
12
Bilgihan, Anil
12
Edvardsson, Bo
12
Falk, Tomas
12
Gil Saura, Irene
12
Hammerschmidt, Maik
12
Hanks, Lydia
12
Qu, Hailin
12
Sharma, Piyush
12
Sparks, Beverley
12
Gursoy, Dogan
11
Hollebeek, Linda D.
11
Marimon, Frederic
11
Propper, Carol
11
Quach, Sara
11
Voorhees, Clay M.
11
Wong, IpKin Anthony
11
Carlson, Jamie
10
Kim, Woo Gon
10
Miao, Li
10
Park, Jungkun
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9
Grégoire, Yany
9
Harun, Ahasan
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IGI Global
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OECD
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
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European Foundation for the Improvement of Living and Working Conditions
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Friedrich-Schiller-Universität Jena
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Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
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Institute of Electrical and Electronics Engineers
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Institutet för Ekonomisk Forskning <Lund>
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International Conference on Services Management <North Cyprus)>
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International Federation for Information Processing
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International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
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Springer Fachmedien Wiesbaden
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Svenska Handelshögskolan <Helsinki>
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United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Universität Osnabrück / Fachgebiet Geographie
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Verlag Dr. Kovač
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Journal of retailing and consumer services
279
International journal of hospitality management
275
Journal of business research : JBR
161
The journal of services marketing
150
The service industries journal
120
International journal of contemporary hospitality management
102
Journal of hospitality marketing & management
101
Journal of travel and tourism marketing
89
Services marketing quarterly
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
82
Journal of service research : JSR
70
Service business
67
Cogent business & management
59
Journal of service management
53
Tourism management : research, policies, practice
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Asia Pacific journal of marketing and logistics
45
Journal of air transport management
42
Journal of service research
41
Managing service quality : MSQ ; an international journal
41
International journal of quality and service sciences
40
The TQM journal : the international review of organizational improvement
39
International journal of services and operations management
37
International journal of services, economics and management
37
The international journal of bank marketing : IJBM
37
Journal of strategic marketing
35
Total quality management & business excellence
35
International journal of electronic marketing and retailing : IJEMR
33
Journal of the Academy of Marketing Science
33
Psychology & marketing
33
Journal of retailing
32
International journal of services and operations management : IJSOM
31
European journal of marketing : EJM
30
Industrial marketing management : the international journal for industrial and high-tech firms
30
International journal of quality & reliability management
29
Marketing intelligence & planning
28
International journal of electronic customer relationship management : IJECRM
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of hospitality and tourism insights
27
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
26
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ECONIS (ZBW)
6,776
EconStor
11
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
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2
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
3
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
4
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
5
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
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6
Investigating the online customer experience : a B2B perspective
McLean, Graeme J.
- In:
Marketing intelligence & planning
35
(
2017
)
5
,
pp. 657-672
Persistent link: https://www.econbiz.de/10011774644
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7
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
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8
How does group-buying website quality for social commerce affect repurchase intention? : evidence from Chinese online users
Sun, Zhuo
;
Hong, Zhao
;
Wang, Zongshui
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2109-2129
Persistent link: https://www.econbiz.de/10013552978
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9
Leveraging artificial intelligence in firm-generated online customer communities : a framework and future research agenda
Marti, Candice L.
;
Liu, Huimin
;
Kour, Gurpreet
; …
- In:
Journal of service management
35
(
2024
)
3
,
pp. 438-458
Persistent link: https://www.econbiz.de/10015078016
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10
Customer perceived value in social commerce : an exploration of its antecedents and consequences
Alshibliy, Haitham Hmoud
- In:
Journal of management research
7
(
2015
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10010492966
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