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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,982
Konsumentenverhalten
80,502
Werbung
13,855
Theorie
11,535
Advertising
11,324
Theory
11,314
Relationship marketing
9,289
Beziehungsmarketing
9,233
Brand management
8,433
Markenführung
8,358
USA
7,463
Brand image
7,008
Markenimage
6,957
United States
6,849
Deutschland
6,607
Kulturelle Identität
5,987
Internationales Marketing
5,813
Customer satisfaction
5,794
International marketing
5,713
Online-Handel
5,687
Online retailing
5,676
Online-Marketing
5,653
Internet marketing
5,648
Germany
5,635
Kundenzufriedenheit
5,620
Werbewirkung
5,514
Interkulturelles Management
5,445
Cultural identity
5,434
Advertising effects
5,430
Altersgruppe
5,323
Social Web
5,259
Social web
5,255
Age group
5,126
Cross-cultural management
4,731
Markenartikel
4,698
Brand
4,631
Service quality
4,492
Einzelhandel
4,433
Retail trade
4,378
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Undetermined
2,367
Free
723
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3,913
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520
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3,811
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98
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98
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70
Graue Literatur
69
Non-commercial literature
69
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53
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51
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50
Conference paper
30
Konferenzbeitrag
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Collection of articles of several authors
14
Sammelwerk
14
Bibliografie enthalten
9
Bibliography included
9
Aufsatzsammlung
6
Collection of articles written by one author
5
Sammlung
5
Konferenzschrift
4
Case study
3
Fallstudie
3
Amtsdruckschrift
1
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English
4,355
German
77
Finnish
1
French
1
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1
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Sharma, Piyush
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Gursoy, Dogan
10
Miao, Li
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Schumann, Jan Hendrik
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
232
International journal of hospitality management
205
Journal of business research : JBR
125
The journal of services marketing
109
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
71
Journal of travel and tourism marketing
65
The service industries journal
63
Journal of service research : JSR
50
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
39
Journal of service management
34
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services and operations management
27
Journal of air transport management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
International journal of quality & reliability management
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Journal of service theory and practice : JSTP
20
Marketing intelligence & planning
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,430
EconStor
3
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1
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho
;
Nguyen, Conghoang
;
Lin, Binshan
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Saved in:
2
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Saved in:
3
Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.
;
Ruiz-Molina, María-Eugenia
; …
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
Saved in:
4
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
5
Understanding culture on the effectiveness of restaurant servers' check-back style
Lee, Hye Eun
;
Hwang, Joyce Hyunjoo
;
Bennett, Keri
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1905-1926
Persistent link: https://www.econbiz.de/10011447588
Saved in:
6
Consumer responses to high service attentiveness : a cross-cultural examination
Liu, Maggie Wenjing
;
Zhang, Lijun
;
Keh, Hean Tat
- In:
Journal of international marketing
27
(
2019
)
1
,
pp. 56-73
Persistent link: https://www.econbiz.de/10011999581
Saved in:
7
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
8
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
Saved in:
9
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
10
Expected service quality of utility stores in Pakistan : qualitative investigation of older and younger generational cohorts
Kashif, Muhammad
;
Rehman, Mohsin Abdul
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10010469095
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