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Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]

products rather than services. However, research in service related innovation activities is highly rewarding, as the service …

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Potra, Sabina; Pugna, Adrian - In: International journal of six sigma and competitive … 9 (2015) 1, pp. 21-36

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Engström, Jon; Elg, Mattias - In: The journal of services marketing 29 (2015) 6/7, pp. 511-521

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Lee, Sang M. - In: International journal of quality innovation 1 (2015) 1, pp. 1-5

In this inaugural issue of International Journal of Quality Innovation, the Editor-in-Chief reports the evolution of …

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Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 3, pp. 891-910

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Bravo Sánchez, Carlos - 2008

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Cheng, Jen-Son; Tang, Ta-Wei; Wang, Tsai-Chiao - In: International journal of hospitality management 58 (2016), pp. 95-106

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Mu, Yu; Bossink, Bart; Vinig, Tsvi - In: The service industries journal 38 (2018) 1/2, pp. 67-86

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Lai, Jung-Yu; Wang, Juite - In: Information technology and management 19 (2018) 2, pp. 107-120

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Anning-Dorson, Thomas - In: Journal of business research : JBR 86 (2018), pp. 269-280

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