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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Konsumentenverhalten
79,337
Consumer behaviour
78,904
Electronic Commerce
23,578
E-commerce
20,898
Internet
19,784
Einzelhandel
17,641
Digitalisierung
15,836
Retail trade
14,736
Theorie
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Theory
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Digitization
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Online-Marketing
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Internet marketing
12,689
Beziehungsmarketing
11,241
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10,332
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8,451
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8,440
USA
8,281
United States
7,870
Markenimage
6,903
Brand image
6,868
Kundenzufriedenheit
6,156
Customer satisfaction
6,149
Data Mining
5,821
Data mining
5,678
Service quality
5,141
Welt
5,074
World
5,008
Werbewirkung
4,646
Digitale Plattform
4,609
Big Data
4,605
Digital platform
4,601
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Han, Heesup
30
Mattila, Anna S.
26
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Prybutok, Victor R.
13
Hanks, Lydia
12
Klaus, Philipp
12
Sreejesh, S.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Knieps, Günter
10
Miao, Li
10
Park, Jungkun
10
Quach, Sara
10
Sharma, Piyush
10
Sparks, Beverley
10
Bauer, Hans H.
9
Carlson, Jamie
9
Falk, Tomas
9
Hammerschmidt, Maik
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kim, Woo Gon
9
Kruse, Jörn
9
Voorhees, Clay M.
9
Wirtz, Jochen
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Grewal, Dhruv
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Harun, Ahasan
8
Law, Chun Hung Roberts
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Bildungswerk der Bayerischen Wirtschaft
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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Erich-Schmidt-Verlag <Berlin>
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Excellence in Services International Conference <26., 2023, Paisley>
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Friedrich-Schiller-Universität Jena
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Harvard Institute for International Development
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Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
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International Federation for Information Processing
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International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
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Južnyj federalʹnyj universitet
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
Technische Universität Ilmenau
1
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Journal of retailing and consumer services
250
International journal of hospitality management
204
Journal of business research : JBR
130
The journal of services marketing
115
Journal of hospitality marketing & management
83
International journal of contemporary hospitality management
80
The service industries journal
77
Journal of travel and tourism marketing
72
Services marketing quarterly
69
Journal of service research : JSR
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
42
Journal of service management
37
Asia Pacific journal of marketing and logistics
34
Tourism management : research, policies, practice
33
International journal of quality and service sciences
32
Psychology & marketing
31
International journal of services and operations management
30
Journal of air transport management
30
Journal of retailing
30
The TQM journal : the international review of organizational improvement
30
The international journal of bank marketing : IJBM
30
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
International journal of quality & reliability management
27
Total quality management & business excellence
27
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
26
International journal of services, economics and management
26
Managing service quality : MSQ ; an international journal
26
Journal of internet commerce
25
Journal of strategic marketing
25
European journal of marketing : EJM
24
International journal of retail & distribution management
24
Journal of the Academy of Marketing Science
24
International journal of business information systems : IJBIS
22
International journal of retail and distribution management
22
International journal of electronic customer relationship management : IJECRM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
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ECONIS (ZBW)
5,139
EconStor
15
USB Cologne (EcoSocSci)
1
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1
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
2
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
3
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
4
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
5
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
6
What influences online shopping in Nigeria : trust or website quality?
Esho, Ebes
;
Verhoef, Grietjie
- In:
African journal of business and economic research : AJBER
16
(
2021
)
3
,
pp. 155-175
Persistent link: https://www.econbiz.de/10013282425
Saved in:
7
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
8
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
9
Understanding Indian online clothing shopper loyalty and disloyalty : the impact of e-lifestyles and website quality
Pandey, Shweta
;
Chawla, Deepak
- In:
Journal of internet commerce
15
(
2016
)
4
,
pp. 332-352
Persistent link: https://www.econbiz.de/10011636542
Saved in:
10
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
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