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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Hotel industry
6,410
Hotellerie
6,410
Text
1,433
Consumer behaviour
1,153
Konsumentenverhalten
1,153
Data Mining
952
Data mining
949
Service quality
842
Customer satisfaction
717
Kundenzufriedenheit
709
Beziehungsmarketing
598
Relationship marketing
598
Tourism employees
570
Tourismusberufe
570
Tourism
537
Tourismus
530
Gastgewerbe
486
Firm performance
476
Hospitality industry
476
Unternehmenserfolg
474
Big data
458
Tourism industry
450
Tourismuswirtschaft
450
Hotel
448
Big Data
447
Social Web
447
Social web
447
Text mining
440
text mining
429
USA
410
United States
409
Internet marketing
399
Online-Marketing
399
Theorie
383
Theory
383
Viral marketing
366
Virales Marketing
366
Arbeitszufriedenheit
364
Job satisfaction
364
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419
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105
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Article
757
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79
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730
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730
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27
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27
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9
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9
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8
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8
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5
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5
Graue Literatur
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4
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3
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3
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3
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1
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1
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819
German
16
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1
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Han, Heesup
15
Karatepe, Osman M.
8
Sparks, Beverley
8
Torres, Edwin N.
8
Shahin, Arash
7
Dabestani, Reza
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Qu, Hailin
6
Caber, Meltem
5
Shirouyehzad, Hadi
5
Xu, Xun
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Butters, R. Andrew
4
Cobanoglu, Cihan
4
Daskin, Mustafa
4
Hubbard, Thomas N.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Mattila, Anna S.
4
Park, Jungkun
4
So, Kevin Kam Fung
4
Ariffin, Ahmad Azmi M.
3
Back, Ki-Joon
3
Cham Tat Huei
3
Chang, Kuo-Chien
3
Chen, Chiang-ming
3
Chen, Yong
3
Choi, Hyeyoon
3
Dedeoğlu, Bekir Bora
3
Fong, Lawrence Hoc Nang
3
Fongsuwan, Wanno
3
Fu, Xiaoxiao
3
Gao, Baojun
3
Grobelna, Aleksandra
3
Huan, Tzung-cheng
3
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National Bureau of Economic Research
2
Books on Demand GmbH <Norderstedt>
1
Great Britain / Dept. of Employment
1
IGI Global
1
United States / Bureau of the Census
1
University College London / Department of Economics
1
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International journal of hospitality management
133
International journal of contemporary hospitality management
55
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
40
Journal of travel and tourism marketing
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
The service industries journal
15
Tourism management perspectives : TMP
13
Tourism economics : the business and finance of tourism and recreation
11
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Journal of retailing and consumer services
9
Journal of hospitality and tourism insights
8
International journal of leisure and tourism marketing : IJLTM
7
International journal of services, economics and management
7
Administrative Sciences : open access journal
6
Enlightening tourism : ET ; a pathmaking journal
6
Journal for global business advancement : JGBA
6
Journal of vacation marketing : an international journal
6
The journal of services marketing
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Global business and finance review
5
International journal of productivity and quality management : IJPQM
5
International journal of quality & reliability management
5
International journal of services and operations management : IJSOM
5
Journal of business research : JBR
5
The Cornell hospitality quarterly
5
Tourism and hospitality research : THR
5
Tourism and hospitality research : the surrey quarterly review
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
Cogent business & management
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
Inventi impact: service sector
4
Journal of vacation marketing
4
Service business
4
Tourism review : the official journal of the AIEST
4
Economic research
3
European research studies
3
International journal of business and economics
3
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ECONIS (ZBW)
836
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1
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836
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1
Systematic differences in online reviews of
hotel
services between business and leisure travelers
Kim, Jong Min
;
Ma, Haoxiang
;
Park, Sungjun
- In:
Journal of vacation marketing
29
(
2023
)
2
,
pp. 189-205
Persistent link: https://www.econbiz.de/10014246966
Saved in:
2
Determinants of
hotel
guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa
;
Choe, Yeongbae
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
Saved in:
3
Strategic airline service review in the time of the COVID-19 crisis
Tansitpong, Praowpan
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014310446
Saved in:
4
Quality 4.0 : big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews
Amat-Lefort, Natalia
;
Barravecchia, Federico
; …
- In:
International journal of quality & reliability management
40
(
2023
)
4
,
pp. 990-1008
Persistent link: https://www.econbiz.de/10014267152
Saved in:
5
Free add-on services and perceived value in competitive environments : evidence from online
hotel
reviews
Liu, Shan
;
Gao, Baojun
;
Gallivan, Michael
;
Gong, Yeming
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300111
Saved in:
6
Guest satisfaction & dissatisfaction in luxury hotels : an application of big data
Panchapakesan Padma
;
Ahn, Jiseon
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146172
Saved in:
7
To be similar or to be different? : the effect of
hotel
managers' rote response on subsequent reviews
Liu, Shan
;
Wang, Na
;
Gao, Baojun
;
Gallivan, Michael
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595658
Saved in:
8
The signaling and reputational effects of customer ratings on
hotel
revenues : evidence from TripAdvisor
Sayfuddin, A. T. M.
;
Chen, Yong
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013327968
Saved in:
9
Understanding service quality attributes that drive user ratings : a text mining approach
Gunasekar, Sangeetha
;
Kumar, Deepak S.
;
Purani, Keyoor
; …
- In:
Journal of vacation marketing
27
(
2021
)
4
,
pp. 400-419
Persistent link: https://www.econbiz.de/10012624895
Saved in:
10
How user-generated judgments of
hotel
attributes indicate guest satisfaction
Gunasekar, Sangeetha
;
Sudhakar, Sooriya
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 180-195
Persistent link: https://www.econbiz.de/10012257892
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