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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Messung
22,656
Measurement
22,442
Service quality
21,814
Dienstleistungsqualität
21,063
Customer satisfaction
15,559
Performance measurement
15,352
Performance-Messung
14,541
Kundenzufriedenheit
13,976
Service industry
11,467
Theorie
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Theory
10,966
Consumer behaviour
8,318
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8,114
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7,585
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7,530
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Returns to scale
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USA
5,530
United States
5,334
Deutschland
4,315
Germany
3,888
Unternehmenserfolg
3,650
Firm performance
3,606
Qualitätsmanagement
3,572
Quality management
3,490
Armut
3,151
Poverty
3,084
Welt
3,079
World
3,013
Schätzung
2,951
Estimation
2,833
Productivity
2,731
Produktivität
2,722
Innovation
2,633
Wirtschaftsprüfung
2,603
Financial audit
2,594
India
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Indien
2,366
Industrie
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Gallouj, Fai͏̈z
41
Mattoo, Aaditya
41
Corsten, Hans
35
Kaiser, Ulrich
35
Rubalcaba-Bermejo, Luis
32
Daniels, Peter W.
31
Cuadrado Roura, Juan R.
30
Miles, Ian D.
28
Djellal, Faridah
27
Wirtz, Jochen
27
Bosch, Gerhard
24
Bruhn, Manfred
23
Talib, Faisal
23
Edvardsson, Bo
22
Hoekman, Bernard M.
22
Gornig, Martin
21
Rahman, Zillur
21
Falk, Martin
20
Gössinger, Ralf
20
Ghani, Ejaz
19
Kowalkowski, Christian
19
Nerb, Gernot
19
Philippe, Jean
19
Audretsch, David B.
18
Görg, Holger
18
Shepherd, Ben
18
Witell, Lars
18
Bryson, John R.
17
Hipp, Christiane
17
Morikawa, Masayuki
17
Gupta, Poonam
16
Peters, Bettina
16
Petit, Pascal
16
Savona, Maria
16
Büttgen, Marion
15
Evangelista, Rinaldo
15
Gustafsson, Anders
15
Hempell, Thomas
15
Léo, Pierre-Yves
15
Park, Donghyun
15
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OECD
51
National Bureau of Economic Research
36
UNCTAD
27
Europäische Kommission / Statistisches Amt
26
Europäische Kommission
16
Edward Elgar Publishing
14
Organisation for Economic Co-operation and Development
14
Springer Fachmedien Wiesbaden
14
Deutsches Institut für Wirtschaftsforschung
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World Bank
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USA / Bureau of the Census
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Centre on Transnational Corporations
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Zentrum für Europäische Wirtschaftsforschung
10
Österreichisches Institut für Wirtschaftsforschung
10
International Trade Centre
9
Malaysia / Jabatan Perangkaan
9
Thailand / Samnakngān sathiti hǣng chāt
9
Asian Development Bank
8
Allgemeines Treuunternehmen
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IGI Global
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Institut national de la statistique et des études économiques <Frankreich>
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Nordrhein-Westfalen / Landesamt für Datenverarbeitung und Statistik
7
Frankreich / Commissariat Général du Plan
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Statistik Austria
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Weltbank
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World Trade Organization
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Deutschland / Statistisches Bundesamt
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Europäische Gemeinschaften / Kommission
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Fraunhofer-Institut für Systemtechnik und Innovationsforschung
5
Friedrich-Ebert-Stiftung
5
Institut für Weltwirtschaft
5
Instytut Ekonomiky <Kiew>
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Nordrhein-Westfalen
5
Philippinen / National Statistics Office
5
Singapur / Department of Statistics
5
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
5
American Marketing Association
4
Erasmus Research Institute of Management
4
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
4
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Published in...
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The service industries journal
270
Journal of business research : JBR
94
The journal of services marketing
85
SpringerLink / Bücher
77
Service business
61
International journal of production economics
60
Journal of service management
59
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
42
Structural change and economic dynamics : SC+ED
38
International journal of hospitality management
37
Discussion paper
36
NBER working paper series
36
The journal of business & industrial marketing
34
International journal of services and operations management
33
Regional studies
33
Working paper
33
European journal of operational research : EJOR
31
Journal of service research
29
Policy research working paper : WPS
29
ifo Schnelldienst
29
Services marketing quarterly
28
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
Ifo Schnelldienst
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
International journal of services and operations management : IJSOM
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
International journal of production research
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
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ECONIS (ZBW)
11,732
USB Cologne (EcoSocSci)
415
EconStor
245
RePEc
46
ArchiDok
17
OLC EcoSci
15
BASE
2
Other ZBW resources
1
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1
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
2
Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service
Lee, Yeonjoo
;
Choi, Sunmee
;
Field, Joy M.
- In:
Operations management research : OMR ; advancing …
13
(
2020
)
3/4
,
pp. 218-232
Persistent link: https://www.econbiz.de/10012306813
Saved in:
3
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
4
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
5
The value of measuring customer satisfaction
Cho, Jihoon
;
Aribarg, Anohca
;
Manchanda, Puneet
-
2017
-
This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
Saved in:
6
ISS-QUAL : a measure of service quality for the information systems function
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
Information systems management
30
(
2013
)
3
,
pp. 250-262
Persistent link: https://www.econbiz.de/10010237831
Saved in:
7
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
8
People quality
measurement
in service industry : a new approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Metamorphosis : a journal of management research
22
(
2023
)
1
,
pp. 55-72
Persistent link: https://www.econbiz.de/10014321075
Saved in:
9
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
10
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
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