//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"E-commerce"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
E-commerce
Service quality
Relationship marketing
25,997
Beziehungsmarketing
25,322
Social Web
20,371
Social web
20,340
Digitalisierung
16,105
Customer satisfaction
15,309
Consumer behaviour
15,261
Konsumentenverhalten
15,066
Digitization
13,763
Kundenzufriedenheit
13,723
Dienstleistungsqualität
7,666
Online-Marketing
6,774
Internet marketing
6,654
Electronic Commerce
5,375
Deutschland
4,741
Germany
4,472
Brand management
3,984
Markenführung
3,977
Online-Handel
3,240
Online retailing
3,229
Innovation
3,205
Theorie
2,987
Theory
2,975
Viral marketing
2,896
Virales Marketing
2,896
Brand image
2,776
Markenimage
2,769
Marketingmanagement
2,729
Marketing management
2,698
Soziales Netzwerk
2,559
Lieferantenmanagement
2,557
Supplier relationship management
2,554
Informationstechnik
2,445
Social network
2,404
Information technology
2,361
Internet
2,250
USA
2,216
Kundenmanagement
2,188
more ...
less ...
Online availability
All
Undetermined
5,443
Free
2,447
Type of publication
All
Article
9,756
Book / Working Paper
2,732
Journal
10
Type of publication (narrower categories)
All
Article in journal
8,741
Aufsatz in Zeitschrift
8,741
Aufsatz im Buch
782
Book section
782
Graue Literatur
526
Non-commercial literature
526
Working Paper
315
Arbeitspapier
314
Hochschulschrift
279
Collection of articles of several authors
192
Sammelwerk
192
Thesis
190
Aufsatzsammlung
186
research-article
143
Conference paper
117
Konferenzbeitrag
117
Case study
89
Fallstudie
89
Konferenzschrift
79
Conference proceedings
29
Bibliografie enthalten
28
Bibliography included
28
Ratgeber
27
Guidebook
26
Lehrbuch
25
Textbook
20
Handbook
15
Handbuch
15
Amtsdruckschrift
14
Government document
14
conceptual-paper
12
Collection of articles written by one author
11
Reprint
11
Sammlung
11
case-report
10
review-article
10
Article
8
Bibliografie
8
Glossar enthalten
7
Glossary included
7
more ...
less ...
Language
All
English
11,579
German
875
Undetermined
23
Russian
16
French
10
Polish
8
Spanish
6
Italian
3
Romanian
1
Slovenian
1
Swedish
1
more ...
less ...
Author
All
Han, Heesup
36
Mattila, Anna S.
26
Prentice, Catherine
26
Prybutok, Victor R.
24
Usman, Osly
24
Sharma, Piyush
22
Bruhn, Manfred
20
McColl-Kennedy, Janet R.
20
Shahin, Arash
18
Wirtz, Bernd W.
18
Quach, Sara
17
Wong, IpKin Anthony
17
Söderlund, Magnus
16
Balaji, M. S.
15
Verhoef, Peter C.
15
Bauer, Hans H.
14
Bilgihan, Anil
14
Gil Saura, Irene
14
Gustafsson, Anders
14
Hammerschmidt, Maik
14
Klaus, Philipp
14
Walsh, Gianfranco
14
Dwivedi, Yogesh Kumar
13
Edvardsson, Bo
13
Gong, Taeshik
13
Patterson, Paul G.
13
Piller, Frank T.
13
Schumann, Jan Hendrik
13
Thaichon, Park
13
Grégoire, Yany
12
Hollebeek, Linda D.
12
Hyun, Sunghyup Sean
12
Kollmann, Tobias
12
Ladhari, Riadh
12
Law, Chun Hung Roberts
12
Marimon, Frederic
12
Qu, Hailin
12
Sreejesh, S.
12
Amin, Muslim
11
Jang, Soocheong
11
more ...
less ...
Institution
All
IGI Global
22
Springer Fachmedien Wiesbaden
21
World Bank Group
21
Nomos Verlagsgesellschaft
8
World Bank
6
OECD
5
Organisation for Economic Co-operation and Development
4
Verlag Dr. Kovač
4
Books on Demand GmbH <Norderstedt>
3
Campus Verlag
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
3
Hochschule für Technik und Wirtschaft Berlin
3
National Bureau of Economic Research
3
Springer-Verlag GmbH
3
UNCTAD
3
Verlag Franz Vahlen
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Albrecht Knaus Verlag
2
Berliner Wissenschafts-Verlag
2
Bund-Verlag
2
Bundesvereinigung Logistik
2
Deutschland / Bundesministerium für Wirtschaft und Energie
2
Economic Research Institute for ASEAN and East Asia
2
European Health Care Conference <2, 2011, Hamburg>
2
Europäisches Parlament / IPOL - Generaldirektion Interne Politikbereiche der Union
2
Europäisches Parlament / Policy Department for Economic, Scientific and Quality of Life Policies
2
Hamburger Edition
2
Haufe-Lexware GmbH & Co. KG
2
Kassel University Press GmbH
2
Kompetenzschwerpunkt E-Business
2
MITP Verlags-GmbH & Co. KG
2
Monopolkommission
2
Murmann Publishers GmbH
2
Russland / Ministerstvo cifrovogo razvitija, svjazi i massovych kommunikacij
2
Russland / Ministerstvo svjazi i massovych kommunikacij
2
Russland / Služba Gosudarstvennoj Statistiki
2
Springer Gabler <Firma>
2
Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky / Hamburg University Press
2
Steria Mummert Consulting AG
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
321
International journal of hospitality management
254
Journal of business research : JBR
238
The journal of services marketing
162
The service industries journal
155
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
International journal of contemporary hospitality management
113
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
109
Services marketing quarterly
98
Service business
84
Industrial marketing management : the international journal for industrial and high-tech firms
80
Tourism management : research, policies, practice
77
Journal of air transport management
75
The TQM journal : the international review of organizational improvement
74
Cogent business & management
72
Journal of service research : JSR
71
Technological forecasting & social change : an international journal
66
Asia Pacific journal of marketing and logistics
65
International journal of quality and service sciences
65
International journal of services and operations management
63
International journal of electronic customer relationship management : IJECRM
62
Journal of service management
60
Total quality management & business excellence
60
International journal of quality & reliability management
59
SpringerLink / Bücher
57
International journal of electronic marketing and retailing : IJEMR
56
International journal of business information systems : IJBIS
53
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
52
International journal of productivity and quality management : IJPQM
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of services, economics and management
51
Managing service quality : MSQ ; an international journal
49
Electronic commerce research
48
The international journal of bank marketing : IJBM
46
Journal of strategic marketing
45
Journal of the Academy of Marketing Science
45
Journal of Asian finance, economics and business : JAFEB
42
Journal of internet commerce
42
Springer eBook Collection
42
more ...
less ...
Source
All
ECONIS (ZBW)
12,283
Other ZBW resources
179
RePEc
22
EconStor
9
BASE
5
Showing
1
-
10
of
12,498
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
2
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
3
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
4
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
5
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
6
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
7
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
8
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
9
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
10
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->