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~subject:"Einzelhandel"
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Einzelhandel
Consumer behaviour
83,165
Konsumentenverhalten
80,685
Relationship marketing
26,267
Beziehungsmarketing
25,593
Service quality
21,688
Dienstleistungsqualität
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9,805
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9,717
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9,126
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8,349
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8,294
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7,774
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7,443
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7,194
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7,138
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7,085
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6,268
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6,085
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5,361
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5,061
E-commerce
4,873
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4,841
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4,626
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4,521
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4,506
Lebensqualität
4,496
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4,471
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4,120
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4,084
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4,074
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Grewal, Dhruv
31
Pantano, Eleonora
25
Gázquez-Abad, Juan Carlos
24
Schramm-Klein, Hanna
21
Gil Saura, Irene
20
Martínez-López, Francisco J.
20
Swoboda, Bernhard
19
Das, Gopal
17
Zielke, Stephan
17
Gijsbrechts, Els
16
Khare, Arpita
15
Teller, Christoph
15
Roggeveen, Anne L.
14
Steinmann, Sascha
14
Sands, Sean
13
Rajagopal
12
Rudolph, Thomas
12
Ailawadi, Kusum L.
11
Bijmolt, Tammo H. A.
11
Brengman, Malaika
11
Campo, Katia
11
Dekimpe, Marnik G.
11
Diallo, Mbaye Fall
11
Nordfält, Jens
11
Richards, Timothy J.
11
Willems, Kim
11
Breugelmans, Els
10
Calvo-Porral, Cristina
10
Chebat, Jean-Charles
10
Chintagunta, Pradeep K.
10
Dennis, Charles
10
Geyskens, Inge
10
Noble, Stephanie M.
10
Rabinovich, Elliot
10
Stobart, Jon
10
Verhoef, Peter C.
10
Wagner, Gerhard
10
Bang, Nguyen
9
Gielens, Katrijn
9
Ieva, Marco
9
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The Nielsen Company (Germany)
3
Europäische Kommission / Statistisches Amt
2
IGI Global
2
Nordic Council of Ministers
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
A. C. Nielsen Company <Schaumburg, Ill.>
1
Accenture GmbH <Kronberg im Taunus>
1
Advertising and Consumer Psychology Conference <25, 2006, Houston, Tex.>
1
Alabama / State Highway Dept
1
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Berufsbildungsforum <1996, Nonnweiler>
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Bundesarbeitsgemeinschaft der Mittel- und Großbetriebe des Einzelhandels
1
Bundesverband des Deutschen Textil-Einzelhandels
1
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Deutsche Bundesbank
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Forschungsstelle für den Handel Berlin
1
Friedrich-Schiller-Universität Jena
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Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Gesellschaft zur Förderung der Berufsbildung im Handel und der Europäischen Handelsforschung
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1
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1
Handelshögskolan i Stockholm
1
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1
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1
Harvard University, Graduate School of Business Administration, Division of Research
1
Ifo-Institut für Wirtschaftsforschung
1
Institut for Graenseregionsforskning
1
Institut für Handelsforschung <Köln>
1
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Journal of retailing and consumer services
509
Journal of retailing
158
International journal of retail & distribution management
134
Journal of business research : JBR
132
The international review of retail, distribution and consumer research
124
International journal of retail and distribution management
72
International journal of electronic marketing and retailing : IJEMR
40
European journal of operational research : EJOR
37
Management science : journal of the Institute for Operations Research and the Management Sciences
35
Psychology & marketing
35
The journal of services marketing
29
European journal of marketing : EJM
28
Journal of the Academy of Marketing Science
27
Marketing intelligence & planning
27
SpringerLink / Bücher
27
International journal of production economics
24
International journal of consumer studies
23
Journal of marketing
22
Asia Pacific journal of marketing and logistics
21
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
21
Journal of strategic marketing
21
International journal of Indian culture and business management
20
European retail research
19
Cogent business & management
18
The journal of consumer marketing
18
The service industries journal
18
International journal of production research
17
Marketing : ZFP ; journal of research and management
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
Production and operations management : an international journal of the Production and Operations Management Society
17
Journal of fashion marketing and management
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
15
Technological forecasting & social change : an international journal
15
The journal of product & brand management
15
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Omega : the international journal of management science
14
Services marketing quarterly
14
Journal of marketing research : JMR
13
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
13
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ECONIS (ZBW)
4,853
USB Cologne (EcoSocSci)
31
EconStor
11
RePEc
5
USB Cologne (business full texts)
2
OLC EcoSci
2
Showing
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1
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
2
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
3
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
4
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
5
Offline to online shopping : shift in volition or escape from violation
Duggal, Ekta
;
Verma, Harsh Vardhan
- In:
Journal of Indian business research
14
(
2022
)
3
,
pp. 339-357
Persistent link: https://www.econbiz.de/10013288126
Saved in:
6
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
7
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
8
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
Saved in:
9
Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery
Olsson, John
;
Hellström, Daniel
;
Vakulenko, Yulia
- In:
International journal of physical distribution and …
53
(
2023
)
2
,
pp. 184-205
Persistent link: https://www.econbiz.de/10014252353
Saved in:
10
Examining retail customer experience and the moderation effect of
loyalty
programmes
Lin, Zhibin
;
Bennett, Dag
- In:
International journal of retail & distribution management
42
(
2014
)
10
,
pp. 929-947
Persistent link: https://www.econbiz.de/10010422006
Saved in:
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