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~subject:"Electronic Banking"
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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Subject
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Electronic Banking
Customer satisfaction
15,531
Kundenzufriedenheit
13,874
Service quality
6,576
Dienstleistungsqualität
6,387
Consumer behaviour
5,864
Konsumentenverhalten
5,701
Relationship marketing
5,694
Beziehungsmarketing
5,647
Bankgeschäft
5,073
Banking services
4,799
Bank
2,208
customer satisfaction
1,299
Satisfaction
1,117
Deutschland
1,089
Customer service
1,073
Germany
1,038
Job satisfaction
1,036
Arbeitszufriedenheit
1,035
Online retailing
1,026
Online-Handel
1,026
Kundenservice
1,015
Qualitätsmanagement
954
Quality management
928
India
924
Holiday behaviour
888
Urlaubsverhalten
888
Indien
880
Electronic Commerce
840
USA
832
E-commerce
822
Emotion
809
United States
797
Beschwerdemanagement
787
Complaint management
787
Finanzdienstleistung
774
Financial services
770
Electronic banking
759
Vertrauen
758
Confidence
756
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Undetermined
233
Free
218
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Article
526
Book / Working Paper
235
Journal
1
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Article in journal
469
Aufsatz in Zeitschrift
469
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57
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57
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51
Non-commercial literature
51
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36
Working Paper
36
Collection of articles of several authors
25
Sammelwerk
25
Hochschulschrift
12
Thesis
11
Aufsatzsammlung
10
Case study
7
Fallstudie
7
Conference paper
4
Konferenzbeitrag
4
Konferenzschrift
3
Interview
2
Bibliografie enthalten
1
Bibliography included
1
Collection of articles written by one author
1
Conference proceedings
1
Dissertation u.a. Prüfungsschriften
1
Handbook
1
Handbuch
1
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1
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1
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1
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1
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English
694
German
55
Polish
8
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4
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1
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1
Serbian
1
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Author
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Uppal, Rajinder Kumar
6
George, Ajimon
5
Ackerberg, Daniel A.
4
Alt, Rainer
4
Dörr, Sebastian
4
Gowrisankaran, Gautam
4
Karjaluoto, Heikki
4
Kundu, Sukanya
4
Malviya, Surendra
4
Sharma, Geeta
4
Akbari, Peyman
3
Bauer, Hans H.
3
Bátiz-Lazo, Bernardo
3
Chen, Sharon
3
Datta, Saroj Kumar
3
Falk, Tomas
3
Frost, Jon
3
Fuentes, Roberto
3
Gambacorta, Leonardo
3
Gospodarowicz, Andrzej
3
Hernández-Murillo, Rubén
3
Ji, Yan
3
Kumar, G. S. Gireesh
3
Kumbhar, Vijay M.
3
Law, Sau Wai
3
Liébana-Cabanillas, Francisco
3
Llobet, Gerard
3
Narteh, Bedman
3
Oliveira, Pedro
3
Ornelas, José Renato Haas
3
Ozili, Peterson K.
3
Pahwa, Manvinder Singh
3
Shin, Hyun Song
3
Singh, Shamsher
3
Teng, Songyuan
3
Townsend, Robert M.
3
Öhman, Peter
3
Adam Ridhuan Abdullah
2
Adil, Mohd
2
Ali, Basel
2
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National Bureau of Economic Research
3
Academic Foundation (New Delhi, India)
1
Bank-Verlag GmbH
1
Books on Demand GmbH <Norderstedt>
1
Center for Financial Studies
1
Erasmus Research Institute of Management
1
Europäische Investitionsbank
1
IGI Global
1
Ogólnopolska Studencka Konferencja Naukowa "Sektor Bankowy Wobec Wyzwań Współczesności" <4., 2015, Lublin>
1
Springer International Publishing
1
Springer-Verlag GmbH
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Università commerciale Luigi Bocconi / Centro studi sui processi di internazionalizzazione
1
Universität Potsdam
1
Universität Rostock / Wirtschafts- und Sozialwissenschaftliche Fakultät
1
Walter de Gruyter Inc.
1
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Published in...
All
The international journal of bank marketing : IJBM
16
Journal of digital banking
15
International journal of electronic finance : IJEF
13
International journal of bank marketing
11
International journal of business information systems : IJBIS
9
Journal of financial services marketing
9
Journal of payments strategy & systems
7
Journal of retailing and consumer services
7
International journal of business and globalisation : IJBG
6
Nepalese journal of finance : a publication of Uniglobe College
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International journal of quality and service sciences
5
International journal of services and operations management
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of Islamic marketing
5
Praj̄nȧn : journal of social and management sciences
5
Services marketing quarterly
5
Aspekte der Digitalisierung in Banken
4
International journal of economics and finance
4
International journal of financial services management : IJFSM
4
International journal of public sector performance management : IJPSPM
4
International journal of quality & reliability management
4
Journal of financial services marketing : JFSM
4
Mudra : journal of finance and accounting
4
Cogent business & management
3
Cogent economics & finance
3
Copernican Journal of Finance & Accounting : CJF&A
3
Economies : open access journal
3
Global business review
3
IMF working papers
3
International journal of Islamic and Middle Eastern finance and management
3
International journal of business policy and economics
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of economic perspectives : IJEP
3
International journal of economics and financial issues : IJEFI
3
International journal of emerging markets
3
International journal of finance & banking studies : JJFBS
3
Inventi impact: microfinance & banking
3
Journal of Contemporary Issues in Business and Government
3
Journal of central banking theory and practice
3
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Source
All
ECONIS (ZBW)
761
USB Cologne (EcoSocSci)
1
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1
Customer satisfaction towards ATM services : a case study of State Bank of India in Nadia District, West Bengal
Roy, Swapan Kumar
;
Roy, Suhas
- In:
Mudra : journal of finance and accounting
2
(
2015
)
1
,
pp. 100-114
Persistent link: https://www.econbiz.de/10011506894
Saved in:
2
From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
3
An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
4
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
5
Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel
- In:
Journal of internet commerce
21
(
2022
)
1
,
pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
Saved in:
6
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
7
Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar
;
Lima, Reshma Pervin
;
Mahmud, Md. Shahed
- In:
Global business review
22
(
2021
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
Saved in:
8
Investigating the relationship between service quality and customer satisfaction of BKash in Bangladesh
Khan, Abdul Gaffar
;
Mahmud, Md. Shahed
;
Lima, Reshma Pervin
- In:
International journal of financial services management …
10
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012284657
Saved in:
9
Identification, ranking and clustering of electronic banking services based on customer satisfaction : case study in bank industry
Jouzdani, Javid
;
Shirouyehzad, Hadi
;
Maaroufi, Niloufar
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 167-190
Persistent link: https://www.econbiz.de/10012285571
Saved in:
10
Retail banking : impact of technology-based service quality dimensions on customer satisfaction
Gupta, Neha
- In:
Analele Universitătii Dunărea de Jos Galaţi
25
(
2019
)
2
,
pp. 20-26
Persistent link: https://www.econbiz.de/10012285662
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